Business Administrator Apprentice

Summary

Northern Skills are recruiting on behalf of Riverside Medical Practice who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday- Friday Varied shifts from 7am- 6pm Shifts to be confirmed

37 hours 30 minutes a week

Start date

Wednesday 2 July 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Using the Practice System – SystmOne
Filing of medical records
Composing letters, emails, post to patients or opening and processing the post
Usage of Microsoft Office tools such as word, excel
Contacting patients who need to be seen regarding test results, hospital letters or for a medication review
Entering patient information on to the computer
Showing a pleasant and cheerful manner to patients at all times
Processing requests for medication or forwarding to the appropriate person
Exposure and understanding of the financial process – supplies, invoices etc.
Analyse patient data to support decision-making and care strategies
Running reports and summaries to medical staff
Update and maintain patient notes in the database
Ensure correct coding and categorization of patient data
Maintain confidentiality in handling patient files
Greeting and Directing patients and other visitors within surgery
Checking in patients using the electronic system
Making appointments and giving out appointment cards
Ensure those patients without an appointment but who need urgent consultations are seen in accordance with practice policy
Accepting and handling specimens
Explain practice procedures and formal requirements to new patients and those seeking temporary services
Ensure procedures are complete
Registering new patients, temporary patients, emergency patients and those requiring immediate treatment

Where you'll work

ALMA STREET
STOCKTON ON TEES
TS18 2AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Patience

About this company

Riverside Medical are passionate about providing the best care to our patients . We believe in personal care and have managed to keep our waiting times low despite growing popularity and increasing list size. We were rated as one of the best GP practice in national survey in Teesside area in 2022-23.

https://www.theriversidemedicalpractice.co.uk/ (opens in new tab)

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

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