Clinical Support/Administrator Apprentice

Summary

General administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Wage

£16,224 a year

Check minimum wage rates (opens in new tab)

16- 17 yrs £312.00 per week (£8.32 per hour) 18-19 yrs £387.oo per week (£10.32 per hour) 19 + yrs £410.oo per week (£10.95 per hour) Based on 37.5 hours per week

Training course

Business administrator (level 3)

Hours

Working hours will be between the hours of 8.00am - 6.30pm. Candidates will be required to work two late shifts per week. Days and shifts TBC.

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Dealing efficiently, precisely, and courteously with all telephone enquiries from patients and other callers, strictly adhering to the importance of confidentiality
Process appointment requests for today/future appointments by AskmyGP, telephone and in person on practice appointments system
Maintaining the computerised appointment system and monitoring the flow of patients into consulting and treatment rooms
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Taking messages and passing on information
Filing and retrieving paperwork, electronically for notes held off site
Handling completed repeat prescriptions to patients and checking names and addresses Processing repeat prescriptions in accordance with practice guidelines, once trained
Be able to cover all reception position as necessary
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Registration of new patients — computer data entry and medical records / amend change of address within the practice area
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required

Where you'll work

462 NORTHENDEN ROAD
SALE
M33 2RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Delivery of the Apprenticeship will take place with a blend of on-site and on-line every 4 - 6 weeks

Requirements

Essential qualifications

GCSE in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Customer care skills
Patience
Good communication skills
Compassionate
Friendly nature
Conscientious
Enjoy working in a team

Other requirements

Flexible working hours to help cover staff Annual leave/sickness. We are looking for someone with a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

About this company

Welcome to Boundary House Medical Centre. The Practice is responsible for providing you with high quality medical care within the surgery, at home if appropriate, or by referral to hospital or community services. In line with modern practice, we place an emphasis on preventative medicine, high quality management of long term conditions, good access, encouragement of self care and on delivering a service sensitive to your personal choices whenever possible.

https://www.boundaryhousemc.nhs.uk (opens in new tab)

After this apprenticeship

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role
All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme
Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580997408

The reference code for this apprenticeship is VAC1000322193.

Apply now

Closes in 23 days (Thursday 19 June 2025 at 11:59pm)

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