Adult Learning Administration Apprentice

Summary

SCT is offering an Apprentice to join our Adult Learning Team to provide Administrative and Customer Service Support to our Programme Managers and Learners. You should apply if you are looking to work in a supportive learning environment and have a strong work ethic.

Wage

£16,672 a year

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Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday 9am - 5pm, Fridays 8am - 4pm. Flexible hours provided where needed.

37 hours 30 minutes a week

Start date

Sunday 15 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include, but not restricted to:

Respond to incoming requests for support from admin@sct.co.uk
Destination tracking of learners
Employer and learner surveys
Franking and sending post
Ensure all certificates that arrive in centre are scanned and placed in candidate library
Update management information system (ICQ) ensuring all information is present and correct
Support trainers with requests for printing or copying
Provision of general admin support in relation to a variety of tasks that may be requested by any of the Team Leaders or Management team
Communicate with participants, trainers, and other stakeholders to ensure smooth operation of training programs

General Duties:

Answer telephones in a professional manner - ensuring any messages are relayed efficiently
Meet and greet visitors in a professional manner
Ensure all SCT Policies and Procedures are followed
Have a good understanding of Funding Partners and the contract requirements
Participate in training sessions or training programmes related to your job role
Participate in staff meetings
Any other duties as requested to meet the needs of SCT

You have a responsibility to:

Actively participate in the preparation for OFSTED, MATRIX and any other ESFA Audits
Support SCT in safeguarding any child, young person or adult you come into contact within your daily role through your understanding of all relevant SCT policies and procedures
Promote British Values, including equality and to treat everyone with fairness and dignity
Recognise that health and safety is a responsibility of every employee, to take reasonable care of self and others and comply with all Health and Safety policies and procedures
Safeguarding is the responsibility of all - report any areas of concern to DSO
Health and Safety is the responsibility of all - report any areas of concern to Health & Safety officer at SCT

Where you'll work

29 Gate Lane
Boldmere
Sutton Coldfield
Birmingham
B73 5TR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SUTTON COLDFIELD TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2.

Your training will take place in the workplace. At least 6-hours a week protected Learning and Study time.

More training information

You will meet with your trainer monthly
Attendance of teaching sessions monthly
Use an online portfolio to upload work

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sutton Coldfield Training is a highly regarded training organisation dedicated to delivering high-quality government-funded programmes and commercial training across the UK. With a strong commitment to professional development, we work with individuals and businesses to provide tailored learning solutions that enhance skills, knowledge, and workplace efficiency.

http://www.sct.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

SCT apprentices typically stay in role after their apprenticeship and move onto at least National Minimum wage after 12-months.

Previous apprentices with us can move into more senior roles in the organisation or move onto external jobs in administration, Education or Customer Support.

Ask a question

The contact for this apprenticeship is:

SUTTON COLDFIELD TRAINING LIMITED

Helen Devey

helen@sct.co.uk

0121 240 3989

The reference code for this apprenticeship is VAC1000322192.

Apply now

Closes in 19 days (Tuesday 10 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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