Front of House Administrator Apprenticeship

Summary

Kickstart your career with a paid apprenticeship at the Royal College of Obstetricians and Gynaecologists. Gain hands-on experience, earn a qualification, and grow in a supportive team. Ideal for motivated individuals at any stage of their career.

Wage

Competitive

Competitive wage offered

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Training course

Business administrator (level 3)

Hours

• Monday to Friday, 10 am – 6pm (including a one-hour lunch break) • 35 hours per week (includes training hours) • Occasional early starts or evening support during events

35 hours a week

Start date

Saturday 23 August 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Greet visitors, staff, and contractors and provide a friendly, helpful service
Answer incoming calls and direct them appropriately
Keep reception clean, tidy and welcoming
Assist with administrative tasks such as post, ordering supplies and managing bookings
Help support events and room bookings
Work with the Facilities team on building checks, maintenance and post services
Monitor safety procedures and report issues when needed
Attend team meetings and contribute to wider organisational activities

Where you'll work

10-18 Union Street
London
SE1 1SZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental

Other requirements

• You will be the first point of contact for visitors, so confidence and a welcoming attitude are important • The role may involve some physical tasks like moving parcels or room set-ups • You will need to follow health and safety rules and work calmly under pressure • No previous experience is needed – just a willingness to learn, be helpful and show initiative

About this company

The Royal College of Obstetricians and Gynaecologists (RCOG) works to improve health care for women and girls everywhere, by setting standards for clinical practice, providing doctors with training and lifelong learning, and advocating for women’s health care worldwide. We are a medical charity and professional membership body that has been working to transform women’s health and reproductive care for over 90 years. We are proud of our rich heritage and international reputation and with over 17,500 members worldwide, our building at Union Street is home to 14 women's health organisations working alongside the RCOG contributing to the College’s vision to create a centre of excellence in women’s health.

After this apprenticeship

This is a brilliant opportunity to develop your confidence and gain meaningful experience in a professional setting working for a renowned organisation with important mission, while gaining a nationally recognised qualification and being supported every step of the way. You will have an opportunity to participate in cross-organisational projects and activities and will leave with solid skills in customer service, office systems, administration and communication, giving you a great start for future roles in business administration, hospitality, facilities or events.

Ask a question

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