Admin Apprentice
Fenland Group Practice
Huntingdon, March
Closes on Monday 30 June 2025
Posted on 22 May 2025
Contents
Summary
Join our friendly, supportive GP team in a rewarding apprenticeship role! Gain hands-on experience in healthcare admin, patient care, and communication. One post is in Ramsey managing correspondence; the other in Manea supporting patient appointments. Build valuable NHS skills for your future!
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am - 5.00pm.
34 hours 30 minutes a week
- Start date
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Friday 1 August 2025
- Duration
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1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Ramsey – Workflow Team Apprentice:
- Managing and processing incoming correspondence.
- Learning NHS systems and protocols.
- Supporting clinical staff with accurate document handling.
- Developing administrative and IT skills.
- Understanding information flow in general practice.
Manea – Care Coordinator Support Apprentice:
- Booking and managing acute patient appointments.
- Organising routine care for long-term conditions.
- Supporting patient monitoring and follow-ups.
- Communicating with patients and healthcare professionals.
- Developing planning, coordination, and people skills.
- Handling sensitive and complex patient information.
Where you'll work
This apprenticeship is available in these locations:
- 1B, Stocking Fen Road, Ramsey, Huntingdon, PE26 1SA
- 4 Cathedral View, Manea, March, PE15 0GN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WELL ASSOCIATES LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
ou’ll need a positive attitude and a willingness to learn. Teamwork and good communication are essential. Accuracy and confidentiality are vital when handling patient information. General practice is fast-paced—being organised and adaptable will help you succeed. This is a great opportunity to start a career in healthcare.
About this company
Fenland Group Practice is a multi-site NHS GP partnership serving communities across Cambridgeshire, with surgeries located in Manea, Ramsey (Rainbow Surgery), Doddington, and Wimblington . The practice offers a wide range of services, including chronic disease management, baby clinics, diabetes care, asthma support, and smoking cessation programs . Committed to inclusivity, Fenland Group Practice is a designated Safe Surgery, welcoming all patients regardless of nationality or immigration status, and offers interpreter services to ensure effective communication The practice leverages digital tools like the NHS App and AccuRx to streamline appointment bookings, prescription orders, and patient communications
https://www.fenlandgrouppractice.nhs.uk/ (opens in new tab)
Company benefits
NHS pension employee assistance programme
After this apprenticeship
After completing this apprenticeship, there are several potential career progression opportunities within general practice and the wider NHS. These include:
- Medical Administrator or Receptionist – Continue developing in admin-based roles with increased responsibility.
- Care Coordinator – Progress into a full-time care coordination role, supporting patient care pathways.
- Workflow/Document Management Lead – Specialise in managing clinical correspondence and supporting clinicians.
- Health Care Assistant (HCA) – With additional training, move into a more patient-facing clinical role.
- Practice Manager or Assistant Practice Manager – With experience and further study, progress into leadership and management.
- Further Education and qualifications – Opportunities to take on additional apprenticeships or diplomas in healthcare, business administration, or leadership.
- The apprenticeship provides a strong foundation for a long-term, rewarding career in healthcare, with real potential for growth and development.
Ask a question
The contact for this apprenticeship is:
Fenland Group Practice
sarah Fox
sarah.fox2@nhs.net
01487 811210
The reference code for this apprenticeship is VAC1000322141.
Apply now
Closes on Monday 30 June 2025
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