Network Engineer Apprentice

Summary

Working within the Technical Services Division, the successful candidate will provide support to internal staff processing and fulfilment of orders, as well as Internal & external IT Infrastructure delivery.

Wage

£24,000 a year

Check minimum wage rates (opens in new tab)

Training course

Network engineer (level 4)

Hours

Monday to Friday 9am to 5pm.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Work as part of an IT Service Desk team based on ITIL principles
Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process
Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff
Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary, high-quality document creation
Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients
Provide the sales team with pricing and technical assistance in preparing proposals
Providing updates to sales and customers during the provisioning life cycle
Ensuring that services are connected in a timely manner and within defined SLAs

Where you'll work

SUITE 5
ENTERPRISE HOUSE
MOORGATE POINT
MOORGATE ROAD
L33 7XW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Your training takes place at work and NowSkills also provides live online, on-demand online, and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Number skills
Analytical skills
Logical
Team working

Other requirements

Microsoft Modern Workplace – Hybrid (ADUC) with Entra – Secure Identity & Access, Intune and post-sales support to customers · Support with connectivity and provisioning broadband orders for Leased Lines, FTTC/P and SOGEA. · Configuring Routers and SOHO Firewalls. · Understanding of monitoring technologies and products. · Experience of using an IT Service Desk ticketing system · Good knowledge of network principles within a small to medium organisation

About this company

At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs.

https://www.curveballsolutions.com/ (opens in new tab)

After this apprenticeship

The successful candidate, upon completion, may be offered a full-time role.

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