Library & Digital Technician Administrator Apprentice

Summary

Working within the Learning Resource Centre at Richmond College you will support the students with accessing their learning, dealing with issues with passwords and queries efficiently. In this role you will study towards a Business Administration Level 3 qualification.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday

36 hours a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties:

Update and promote the Learning Centre and Learning Zone pages on the college app. Assist students in the use of the App.  
Provide an excellent customer experience for all learners and staff within the learning spaces. 
Support student access to a range of print and electronic learning resources and technology within the learning spaces. 
Provide first line support for student in the use of digital tools and online learning platforms including Microsoft Office to ensure effective research, study and completion and submission of assignments. 
Liaise with IT services to ensure that technical problems are dealt with efficiently to minimise disruption to users. 
Assist in the supervision of Learning spaces. 
Assist with the running of the student Book Club including the choice of suitable reading material and participation in promotional events. 
Support the induction of all new learners in the use of key IT systems and learning platforms, digital tools and the completion of initial assessments and diagnostics in English and Maths and other induction activities as required.  
Assist in the administrative processes of Learning Resources including shelving stock, processing new material and  discarding old stock.  
Liaise with curriculum staff and outside suppliers as and when required.  
Assist in the preparation of electronic LRC resource guides. 
Assist in the collection and collation of usage data for Learning Resources. 
Assist in marketing LRC resources by preparing materials for display screens, app posts and contributing content to the LRC bulletin.

College Life :

Actively participate in College projects.
Take an active part in the appraisal and mentoring processes.
Comply with the Colleges Safeguarding and Health and Safety Policy and its implementation.
Comply with and actively promote the Colleges Equality and Diversity Policy.
Participate in and contribute to the Colleges in-service staff development and training activities.
Be prepared to work flexibly to meet the needs of the team.
Carry out all other duties as may be reasonably required by the Learning Technology Manager.

Safeguarding Children and Vulnerable Adults:

Understand and comply with Safeguarding legislation and ensure that best practice is embedded in all working practices as required.
Commitment to Safeguarding and promoting the welfare of children and vulnerable adults, ensuring that this commitment is demonstrated in all aspects of the role as appropriate.

Where you'll work

Richmond-upon-Thames College, Egerton Road
Twickenham
TW2 7SJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Apprentice will be required to attend college 1 day per week either at Uxbridge Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Business Administration Level 3 Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Communication skills
Organisation skills
Customer care skills
Administrative skills

Other requirements

Further Education is an ever changing service and all staff are expected to participate constructively in College activities and to adopt a flexible approach to their work. This job description will be reviewed annually during the appraisal process and will be varied in the light of the business needs of the College.

About this company

HRUC is a large general further education college group, based in the London boroughs of Harrow, Hillingdon and Richmond, with five campuses at Harrow on the Hill, Harrow Weald, Hayes, Richmond and Uxbridge. We have approximately 10,000 students studying with us - almost 6000 of these are young people, with just over 3000 adults and around 650 apprentices. We are an ambitious college group with a strong work ethos with the ability to respond effectively to local, regional and national priorities to provide a curriculum offer that meets sector needs.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion a full time role may be offered to the right candidate.

Ask a question

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