Apprentice Housing & Property Management Assistant

Summary

Are you Beyond Housing’s next apprentice? Take advantage of this fantastic opportunity to start your future career! Our people are our best assets, so we want to make sure your wellbeing is the best it can be. You will receive one to one support from a dedicated team, generous holiday entitlement and a competitive pension.

Wage

£19,293 a year

Check minimum wage rates (opens in new tab)

Increasing to £12.60ph (Real Living Wage) after 12 months

Training course

Housing and property management assistant (level 2)

Hours

Monday - Friday, 8.30am - 4.30pm (subject to change).

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Housing apprentice you’ll be working within our housing departments to learn all the skills necessary to provide top-notch administrative support to our teams!

In this role you’re sat in the heart of the business so get ready to be learning all sorts of tasks to support your team and business area, including:

Assisting with face to face and telephone enquiries
Getting involved with general administration duties
Updating databases with customer information
Keeping up-to-date, accurate records
Delivering ‘first contact’ to customers with housing queries
Signposting customers to relevant departments when necessary
Maintaining electronic filing systems

The housing team is full of colleagues with experience and knowledge, they’ll show you everything and teach you all the skills you need to know before you’re expected to complete tasks on your own.

We have 2 opportunities in Redcar and 1 in Scarborough.

College is part of the deal, so as well as attending every now and then, you’ll also need to collect information about your achievements for your portfolio and complete all the required learning and assessment criteria within the deadlines given by your tutor.

Finally, you’ll also have some great opportunities to get involved in wider corporate initiatives aimed at developing Beyond Housing and our services for both customers and colleagues!

Where you'll work

This apprenticeship is available in these locations:

Brook House, 4 Gladstone Road, Scarborough, North Yorkshire, YO12 7BH
14 Ennis Square, Redcar, TS10 5JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

You will complete the Level 2 Housing and Property Management apprenticehip standard. This will be delivered by Learning Curve Group training provider within the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
GCSE subjects (3 others or equivalents) (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Excellent Timekeeping
Committed to Learning
Knowledge of Data Protection

Other requirements

We are looking for people that can demonstrate the following on their application form: Committed to learn, Good IT skills including Microsoft Office, Good communication skills, Excellent timekeeping skills, Able to provide a good level of customer service, Ability to communicate with a wide range of people and Knowledge of data protection.

About this company

Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.

https://beyondhousing.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Completing a Housing apprenticeship at Beyond Housing, can open doors to a diverse range of opportunities. The successful candidate will receive information advice and guidance throughout their apprenticeship to help them achieve the right career path.

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