Business Administrator Apprentice

Summary

Are you Beyond Housing’s next apprentice? Take advantage of this fantastic opportunity to start your future career! Our people are our best assets, as a business administration apprentice you develop range of experience with administrative tasks in the business environment. Great support offered, generous holiday entitlement and company benefits.

Wage

£19,293 a year

Check minimum wage rates (opens in new tab)

Increasing to £12.60ph (Real Living Wage) after 12 months

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.30am - 4.30pm (subject to change)

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

5

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administrator apprentice, you’ll be working to learn all the skills necessary to provide top-notch administrative support to our teams! In this role you'll be sat in the heart of the business so get ready to be learning all sorts of tasks to support your team and business area, including:

•    Electronic filing
•    Telephone contact with customers and colleagues
•    Booking appointments
•    Organising meetings or events.

We are thrilled to offer five Business Administrator apprenticeships in key areas of the business. All roles will provide great experience and development opportunities.

The teams are:

Asset & Sustainability:
• Asset Planning x 1 (Redcar)
• Neighbourhoods x 1 (Redcar)

Customer Service & ICT:
• Reach & Respond x 2 (1 Redcar and 1 Scarborough)

Property Services:
• Scheduling x 1 (Redcar)

You will complete a Level 3 Business Administrator Apprenticeship Standard, which includes an end point assessment.

This apprenticeship is estimated to last from September 2025 until March 2027. At the end of your apprenticeship, you will receive a Level 3 Business Administrator Apprenticeship Standard qualification and have opportunities to be employed with us on a full-time basis.

Where you'll work

This apprenticeship is available in these locations:

Brook House, 4 Gladstone Road, Scarborough, North Yorkshire, YO12 7BH
14 Ennis Square, Redcar, TS10 5JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will gain a Level 3 Business Administrator Apprenticeship standard qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

GCSE in:

GCSE subjects (3 others or equivalents) (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Excellent Timekeeping
Committed to Learning
Knowledge of Data Protection

Other requirements

In order to be shortlisted please provide details of how you meet the following criteria: - Committed to learn, Good IT skills including Microsoft Office, Good communication skills, Excellent timekeeping skills, Able to provide a good level of customer service Ability to communicate with a wide range of people, Knowledge of Data Protection

About this company

Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.

https://beyondhousing.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Completing a Business Admin apprenticeship at Beyond Housing can open doors to a diverse range of opportunities.

You will receive information advice and guidance throughout your apprenticeship to help you achieve the right career path for you.

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