BA15 Business Admin Apprentice at ESG Global Ltd

Summary

We operate a Hybrid working policy, so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period, the need to be in the office with other team members will be essential.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, working an agreed shift between 8am-5pm.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General administration duties
Building good working relationships with both internal and external customers
Developing detailed industry knowledge and interpreting industry requirements
Providing excellent customer service
Providing professional, knowledgeable, and courteous responses to customer queries
Responsible for helping to build excellent customer relationships
Understanding the importance of quality control

You will be able to demonstrate ESGs key values of:

Excellence: be accountable to deliver our best
Passion: show how much we care each day
Integrity: do the right thing when no one is looking
Collaboration: work together to succeed together

Where you'll work

Brisance House Euxton Lane
Euxton
Chorley
Lancashire
PR7 6AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RUNSHAW COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

More training information

Training is provided by Runshaw College.

EPA (End Point Assessment) – Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working

Other requirements

Can you reliably commute at least once per week to Chorley?

About this company

We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

https://esgglobal.com/ (opens in new tab)

Company benefits

Volunteering paid days off. 2 paid days off for all employees to take if they need the day to reset, go for a walk, have a coffee etc. Doesn’t require pre-booking or approval.

After this apprenticeship

Progression to whatever course or level they want to complete, after this apprenticeship.

All employees can raise training requests for courses they’d like to complete so it’s their choice what they do in future.

Internal progression available into other departments or roles.

Some of our current apprentices are in our internal peer support programme and are paired with employees in depts they have expressed a potential interest in to learn what different roles and depts do.

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Hayley James

james.h2@runshaw.ac.uk

01772418609

The reference code for this apprenticeship is VAC1000322099.

Apply now

Closes on Friday 27 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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