Administrative Assistant Apprentice

Summary

Working as part of a small but dynamic team is key to the job role. The role will benefit a team player who is also able to work effectively with others and off their own initiative.

Wage

£16,640 a year

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£8 per hour

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Receive, document and answer emails including general enquiries and quotations
Enter details onto custom database software
Assist administrative staff analysts with tasks including booking appointments and phoning clients
Answer the telephone and respond to incoming emails
Prepare and send documentation to clients

Where you'll work

22A
KING STREET
HEREFORD
HEREFORDSHIRE
HR4 9DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
All apprenticeship training delivered remotely
Training schedule to be discussed at a later date

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

At EMS, we take pride in offering a multidisciplinary environmental consultancy service that goes beyond conventional solutions. With a strong presence throughout the UK and Europe, bolstered by multiple office locations and two in-house asbestos laboratories, we have established ourselves as experts in providing invaluable advice and consultancy services. Our primary goal is to help our clients mitigate risks and achieve the highest levels of compliance with health, safety, and environmental legislation.

After this apprenticeship

Possibity of an ongoing administrative position on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

RIVERSIDE TRAINING LIMITED

Andy green

andy.green@riverside-training.co.uk

01432359244

The reference code for this apprenticeship is VAC1000322051.

Apply now

Closes in 24 days (Sunday 15 June 2025)

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