Customer Service Apprentice - REF 14821
ASPIN FM LTD
BURY (BL9 7NY)
Closes on Thursday 21 August 2025
Posted on 21 May 2025
Contents
Summary
Aspin FM Ltd in Bury are recruiting for a Customer Service Apprentice. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16-months.
- Wage
-
£22,222.20 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9:00am - 5:00pm, 1-hour unpaid lunch
35 hours a week
- Start date
-
Thursday 28 August 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Live interaction with internal and external customers
- Understanding the core values of the organisation
- Inputting client’s details and updating client records on the CRM system
- Analyse data and make recommendations
- Discuss the products and benefits available
- Providing updates to our client on the phone and by email
- Dealing with customer queries
- Supporting team members with general admin tasks
Where you'll work
SUITE 1
J2 BUSINESS PARK
BRIDGE HALL LANE
BURY
BL9 7NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner
- Work based learning
- Functional skills
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this company
AspinFM are a local, family run, Facilities Management company. With over 70 years of combined industry experience, we take pride in our ability to deliver a bespoke, tailored service, conducted by highly trained staff, all with transparent pricing. Facilities management is a lot more complex than it may seem at first and we are extremely passionate about using our knowledge, along with our tried and tested systems, to ensure that our clients receive a seamless and simple service, allowing them to focus on what counts- growing and running their respective businesses.
Company benefits
• 28 days holidays including Bank Holiday • Parking on-site • Full training will be provided • Working in a modern, friendly environment
After this apprenticeship
Progression onto full-time employment.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP CIC
Recruitment
recruitment@nltg.co.uk
01254395355
The reference code for this apprenticeship is VAC1000322017.
Apply now
Closes on Thursday 21 August 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.