Business Administration Apprentice

Summary

We are looking for two apprentices to join our team at the National Service Centre in Yelverton, as an Office Administrator. You will assist and support various departments for example, Reception, Finance, March Guard and Personal Insurances. Each day will vary and there will be lots of opportunities to develop your skills.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am – 5.00pm with a 1 hour lunch break.

37 hours 30 minutes a week

Start date

Wednesday 16 July 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answer phone calls
Greet clients and visitors
Sorting outgoing and incoming mail, when required
Provide reception cover as and when required
Audio typing of minutes, letters, etc, and copy typing.
keeping track of and ordering stationery and other office stock.
Printing - printing MIS cards for personal lines, including maintaining pre-printed stock, and keeping accurate records of cards sent.
General Office Administrtion and upkeep.
administrative tasks for diffrent departments.
Handle day-to-day enquiries from clients/customers
Liaise with colleagues, establishing and maintaining effective relationships.
Maintain full confidentiality and follow company policies and procedures at all times.

Where you'll work

Hare Park House
Yelverton Business Park
Devon
PL20 7LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Remote at workplace / workshops and introduction onsite at City College Plymouth.

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4/C or Above)
Maths (grade Grade 4/C or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are the largest firm of specialist jewellery insurance brokers in the UK and have been looking after jewellers and their customers since 1887. As experts in insuring valuable and treasured possessions such as jewellery and watches, we understand the trade and we use our experience and relationships with the aim of making claims hassle-free.

After this apprenticeship

When your apprenticeship comes to an end, you have plenty of choices. Plus you’ll have recognised qualification relevant to your role, which you can continue to build on. It’s possible you may decide you want to go on to study for another apprenticeship at a higher level, or you might wish to take a break from formal learning. This will all be discussed with you in advance of your End Point Assessment.

TH March has been running its award-winning apprenticeship scheme for 19 years and over that time have hosted 34 apprentices, with 10 still working for the company in various departments including Claims, HR, Business Change Management, Commercial Insurances and Personal Insurances.

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