Apprentice Patient Services Co-ordinator

Summary

Cornerways Medical Centre are looking to recruit an Apprentice Patient Services Co-Ordinator. This is an exciting opportunity for anyone with a desire to have a career in the Healthcare industry. You will learn to administer the Clinical Appointments system on behalf of the Doctors and Nurses.

Wage

£20,952 a year

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Training course

Business administrator (level 3)

Hours

Days and shifts are to be confirmed.

33 hours a week

Start date

Monday 16 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties:

To maintain patient records as directed by the Patient Services
Manager and defined by standard protocols.
To deal with telephone enquiries and direct callers appropriately.
To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery.
To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration.
To accurately record and confirm patient appointments within the electronic appointment system.
To ensure that appropriate information is prepared for Doctors who undertake home visits.
To liaise with other agencies on behalf of the Doctors as and when directed, for example, arranging patient transport.
To record and relay messages to other members of the Health Care Team ensuring that urgent priorities are recognised.
To undertake processing of confidential medical correspondence as and when necessary, at all times maintaining the strictest confidentiality.
To undertake the duties of Front Desk Co-ordinator as and when directed to ensure that patient enquiries are dealt with efficiently and handled in an appropriate and friendly manner.
To undertake such additional duties as may be necessary to ensure the efficient operation of the Patient Services Office and as directed by the Patient Services Manager.

Where you'll work

PARKERS CLOSE
GORLEY ROAD
RINGWOOD
HANTS
BH24 1SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Customer Service Practitioner Level 2.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math's (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Initiative

About this company

Cornerways Medical Centre comprises of two surgeries, the main surgery situated at Gorley Road, Ringwood, and the Branch Surgery situated at 1 Pine Drive, St. Leonard’s (approximately three miles away). The post holder may be based at either site. The Practice has between in excess of 11,000 registered patients and with any Practice of this size we expect a number of those patients to have some form of disability. Receptionists will need to take these factors into account when dealing with our patients.

https://www.cornerwaysmedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.

Ask a question

The contact for this apprenticeship is:

LEARNING SKILLS PARTNERSHIP LTD

Holly Parkinson

Holly.Parkinson@lsprecruit.com

01482338844

The reference code for this apprenticeship is VAC1000321994.

Apply now

Closes in 11 days (Monday 9 June 2025)

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Company’s application instructions

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