Speciality Gases Customer & Commercial Apprentice (Level 3) - Tunstall
AIR LIQUIDE LIMITED
Stoke on Trent (ST6 5PD)
Closes in 13 days (Friday 6 June 2025 at 11:59pm)
Posted on 21 May 2025
Contents
Summary
Join Air Liquide in a dual customer service and internal sales role. You'll manage relationships, process orders, qualify leads, and collaborate across teams. This position goes beyond traditional telesales- focusing on customer needs, tailored solutions, and contributing to the sales process while delivering an exceptional customer experience.
- Wage
-
£20,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - working hours to be confirmed.
35 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Interaction:
- Handle requests from customers and business partners in a multi-channel customer contact center environment.
- Develop and maintain knowledge of products, services, and systems as required.
- Develop strong, long-term relationships with customers to fully understand their needs.
- Provide proactive service to customers.
- Learn to communicate effectively with customers regarding orders, inquiries, and technical support.
- Develop skills in handling customer feedback and resolving issues.
Sales and Relationship Management:
- Learn to build and maintain strong relationships with existing customers.
- Assist in managing key accounts and ensuring customer satisfaction.
- Support activities to re-engage lapsed customers.
- Learn how to support contract renewals.
- Identify sales opportunities for referral to the sales team.
- Learn to qualify leads generated through marketing and other channels.
- Assist in nurturing leads through email, online interactions, and telephone communication.
- Learn to fully understand the opportunity behind RFQ's.
Order and Quote Processing:
- Learn to process incoming orders accurately and efficiently using SAP/AS400 & Salesforce.
- Assist in managing customer inquiries and providing technical or product support.
- Develop the ability to build both simple & complex quotes for specialized gas mixtures.
Internal Collaboration:
- Includes order queries and internal communication with all teams (production, material control, shipping, quality, and sales).
- Work closely with marketing, product development, and customer service teams.
- Work closely with the R&A external Market Specialists.
- Learn to communicate effectively with internal partners to ensure seamless sales processes.
- Learn to forward leads to the correct market unit within SFDC. Learn how to utilise digital tools to improve cross-market unit collaboration.
Performance and Reporting:
- Manages work within a KPI / target framework to optimize customer experience and productivity.
- Learn how to accurately report on internal sales KPIs.
- Assist in the preparation of sales reports.
Market Awareness: - Begin to understand the competitive landscape and customer needs within the R&A market.
- Begin to understand the importance of Air Liquide's position vs competitors.
CRM and Digital Tools: - Become profi cient in using Salesforce and other digital tools for customer management and reporting.
- Learn to track customer interactions and maintain accurate records.
Professional Development:
- Participate in training and development programs to enhance sales, technical, and professional skills.
- Work closely with a dedicated mentor to receive guidance and support.
- Work towards achieving the apprenticeship qualifi cation.
- Provides rapid resolution of issues and assesses when a contact requires escalation or referral to an expert.
- Positively infl uence change to optimize business efficiency.
- Willingness to contribute to business improvement initiatives.
- Support for colleagues.
Where you'll work
Newfield Industrial Estate
High Street
Tunstall
Stoke on Trent
ST6 5PD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BIRMINGHAM METROPOLITAN COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard.
- The 20% off the job training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model.
Requirements
Essential qualifications
Other in:
- Any subject (grade 4/C or above)
- Any subject (grade 4/C or above)
- Any subject (grade 4/C or above)
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Determination
- Proactive
- Resilient
- Being receptive to feedback
Other requirements
** If you are successfully shortlisted for this apprenticeship you will be invited to attend an Assessment day hosted by Air Liquide at Alpha Tower in Birmingham on WEDNESDAY 30TH JULY 2025 . Please note travel expenses in you attending the assessment day will be reimbursed by Air Liquide **
About this company
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
https://www.airliquide.com/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Potential for full time employment and further training / progression for the right candidate.
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
BMet Recruitment Team
recruitment@bmet.ac.uk
0121 362 1122
The reference code for this apprenticeship is VAC1000321965.
Apply now
Closes in 13 days (Friday 6 June 2025 at 11:59pm)
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