Business Admin Apprentice

Summary

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. You will be allowed 20% of your working week for the duration of your apprenticeship/course to either; attend college during term time or to use the time working from the office for college studies.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General administration duties
Building good working relationships with both internal and external customers
Developing detailed industry knowledge and interpreting industry requirements
Providing excellent customer service
Providing professional, knowledgeable, and courteous responses to customer queries
Responsible for helping to build excellent customer relationships
Understanding the importance of quality control

Where you'll work

Brisance House Euxton Lane
Euxton
Chorley
Lancashire
PR7 6AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RUNSHAW COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will complete a level 3 Business Administrator Apprenticeship Standard
Functional skills in maths and English if required

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Problem solving skills
Administrative skills
Team working

Other requirements

This is a hybrid role so you will be working from home and from the office so being able to reliably commute to Chorley weekly is essential.

About this company

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

https://esgglobal.com/ (opens in new tab)

Company benefits

Company benefit platform Cycle to work scheme Holiday buy scheme 25 days annual leave + your birthday off X2 paid ESG days per year to spend however you like to promote health and wellbeing Paid health cash plan Paid private medical insurance

After this apprenticeship

There are numerous routes you can take within ESG once you complete your apprenticeship

Ask a question

The contact for this apprenticeship is:

ESG GLOBAL (ENERGY) LTD

Tiffany Cookson

tiffany.cookson@esgglobal.com

The reference code for this apprenticeship is VAC1000321903.

Apply now

Closes on Monday 30 June 2025

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