Medical Receptionist Apprentice

Summary

We are looking for an apprentice to join our existing team. This is a multi-skilled role for the successful candidate who will undertake a wide range of administration duties as well as face to face and telephone interactions with patients and visitors, in our busy administration office and when required in the reception area.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday- Friday (hours are negotiable) Practice is open 08:00- 18:00

37 hours a week

Start date

Monday 30 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up-to-date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up-to-date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer

Where you'll work

THE CUDWORTH CENTRE
CARLTON STREET
CUDWORTH
BARNSLEY
S72 8SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete a Customer Service Practitioner Level 2 Apprenticeship
Functional skills if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

The successful candidate will have the opportunity in the future to train in other roles within the practice, with potential opportunities to experience nursing and secretarial work.

About this company

We are a GP Practice which looks after the health needs of a 9500 patient population.

After this apprenticeship

We have trained a number of apprentices - all of whom have been offered full-time jobs on regular pay
We are passionate about the development of our apprentices beyond the apprenticeship programme
We have an apprentice who has been trained as a Healthcare Assistant and will be commencing a Nursing Associate Course
Other apprentices are continuing to develop their skills and competencies within the practice

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda Ogley

apprenticeships@barnsley.ac.uk

+441226216166

The reference code for this apprenticeship is VAC1000321888.

Apply now

Closes in 14 days (Wednesday 4 June 2025 at 11:59pm)

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