Apprentice Mortgage Administrator

Summary

As an Apprentice Mortgage Administrator, you will play a crucial role in supporting our mortgage team. This is an excellent opportunity for a motivated individual to gain direct experience in the financial industry. You will work towards gaining a Level 3 Business Administrator Apprenticeship Standard

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

£7.55 per hour - £14722.50 p.a Rising to £12.21 per hour after first year.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm 1 hour lunch break

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you would be doing:

Work efficiently and proactively to manage new and existing customers’ applications from submission, through to the lender and completion
You’ll be packaging up cases ready to be submitted to lenders and will need to make sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance
You’ll need to keep in regular contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free
You’ll interpret and collate data across a number of systems as well as uploading all client information correctly on to our platform - accurately and in a timely manner
You’ll need to thoroughly check mortgage offers to make sure there are no errors
Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model
Work with our mortgage experts (brokers) to guarantee they are best enabled to deliver the highest quality of customer service

Where you'll work

This apprenticeship is available in these locations:

18 Hall Quay, Great Yarmouth, NR30 1HJ
Samson & Hercules House, 15 Tombland, Norwich, Norfolk, NR3 1HF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IXION HOLDINGS (CONTRACTS) LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

This will be a blended delivery, a mixture of Microsoft Teams and face to face
All training will take place on site and within your working hours
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course

Requirements

Essential qualifications

GCSE in:

English (grade Minimum Grade 4(C))
Maths (grade Minimum Grade 4(C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Adaptable
Working under pressure

Other requirements

Mainly based at Norwich Office

About this company

This is an exciting opportunity to start a career with Mortgage Advice Bureau, training to become an administrator. You will work alongside an expanding, professional & successful team and receive training from industry professionals.

https://www.mortgageadvicebureau.com/mortgage-advisers/tombland-norwich/ (opens in new tab)

Company benefits

Salary will be reviewed, dependent upon your performance and progress, following an initial period of twelve months employment. There will be opportunities for you to earn commission/bonus payments

After this apprenticeship

As an Apprentice Mortgage Administrator, you will play a crucial role in supporting our mortgage team
This is an excellent opportunity for a motivated individual to gain direct experience in the financial industry

Ask a question

The contact for this apprenticeship is:

IXION HOLDINGS (CONTRACTS) LIMITED

Manpreet Nijor

manpreet.nijor@shaw-trust.org.uk

07928506586

The reference code for this apprenticeship is VAC1000321871.

Apply now

Closes in 12 days (Thursday 5 June 2025 at 11:59pm)

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