Administration Assistant Apprentice

Summary

South Downs Health and Care Ltd offers a Level 2 Customer Service Apprenticeship in a healthcare setting with full training and NHS exposure. You may have the opportunity for a full-time position upon completion. You will also become part of the family Hillbrow Health and Wellbeing, an initiative with a pioneering approach to community health.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Shifts of 7.5 hours per day, scheduled between 07:45 and 22:30, across 7 days a week including evenings and weekends.

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting patients face to face on the front reception desk and over the telephone
Welcoming patients and visitors, in person in a friendly and helpful manner
Referring patients
Provide administrative support to clinical team members
Entering information into patients records by computer
Ensuring correspondence, reports and results are filed promptly
To maintain a thorough knowledge of all Practice procedures
Participate fully as a team member sharing knowledge and information
Taking responsibility for maintaining own personal development
Maintaining confidentiality relating to patients, staff, visitors and practice business

Where you'll work

1 Denton Road
Eastbourne
BN20 7SS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
The apprentice will spend 20% of their working hours in off the job activities and training
On the job and off the job training will be delivered in the workplace

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (A - C))
Maths (grade 9-4 (A - C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Non judgemental
Patience

About this company

SDHC GP Federation was established in 2016 by the GP practices in Eastbourne, Hailsham and Seaford. Since then we have become a social enterprise, grown our membership to 24 practices in East Sussex and expanded our services, some of which span East Sussex.

https://www.sdhc.org.uk/ (opens in new tab)

Company benefits

You will also become part of the family Hillbrow Health and Wellbeing, an initiative with a pioneering approach to community health. Staff benefits include discounted gym membership on site.

After this apprenticeship

Upon successful completion of the apprenticeship, there is the opportunity for a permanent position within our admin team

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Cameron Murrin-Spencer

cameron.murrin-spencer@atem.co.uk

The reference code for this apprenticeship is VAC1000321870.

Apply now

Closes in 26 days (Monday 16 June 2025 at 11:59pm)

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