Apprentice Mortgage Adviser

Summary

We are currently seeking a Mortgage Adviser Apprentice to join our team. As a key member of our organisation, you will play a crucial role in providing expert mortgage advice to clients, ensuring their financial goals are met while maintaining the highest standards of customer service.

Wage

£10,400 a year

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Training course

Mortgage adviser (level 3)

Hours

Monday to Friday, start and end times flexible, but must be able to work at least 2 afternoons until 5.30pm, exact working hours TBC

25 hours a week

Start date

Monday 23 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Once experienced and qualified, the successful candidate will be responsible for providing to customers a full advice and recommendation service in accordance with the firm’s values, scope of service, regulatory and compliance requirements whilst maintaining excellent customer satisfaction.

Principal tasks (with supervision during the training period): To be undertaken in compliance at all times with the firm’s policies and procedures.

Using effective questioning skills to establish customer needs, recommend the most suitable product to the customer face to face or over the phone
Be the customer’s primary contact throughout the mortgage application process up to the point of mortgage completion
Ensure that all advice is given on the basis of a full and detailed fact find which complies with both the firm’s and the FCA’s requirements
Maintain accurate and relevant customer records
Present appropriate recommendations in a clear, concise and accurate manner, both verbally and in writing
Project a professional image to your customers, colleagues and all relevant third parties
Build strong customer relationships and provide an excellent customer experience, whilst adhering at all times to the firm’s procedures and the FCAs regulations and guidance
Comply with the Conduct Rules
Maintain an excellent knowledge of lender mortgage products, underwriting and affordability requirements
Maintain an up to date knowledge of all other products and services offered by the firm and associated companies
During fact find process gather sufficient information to establish the customer’s needs for general insurance and pure protection products and, where appropriate, make a personal recommendation
Act promptly and in an appropriate and courteous manner in response to any customer complaints in accordance with firm’s procedures
Understand what Treating Customers Fairly (TCF) means in regard to the firm and embed this fully within your work
Actively participate in one-to-one review meetings, coaching and training as required by your Supervisor
Meet agreed performance goals
Maintain your professional expertise through course attendance, reading of financial journals, and further training where relevant, in line with but not limited to CPD requirements laid down within the firm’s Training and Competence scheme
Ensure that your knowledge and use of the Client Management System is accurate and appropriate; maintain and develop this knowledge
Deal with general tasks and special projects that are customer or mortgage advice related
Attend functions to promote the firm’s products and services, as necessary
Attend internal or external meetings as required
Undertake any other related tasks requested by the Supervisor

Where you'll work

UNIT 7
WHITEFIELD BUSINESS UNITS
LEPE ROAD
LANGLEY
SO45 1XR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SIMPLY ACADEMY LTD

Your training course

Mortgage adviser (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

The ability to elicit customer's needs through effective fact finding and questioning techniques and provides solutions thorough research and analysis. Can plan and prioritise workloads and deliver all required outputs to customers and colleagues; achieving all internal standards (e.g. service standards, accuracy, attention to detail, meeting required risk, regulatory and governance requirements).
Has high quality written and verbal communication skills and is able to handle a range of situations and issues that arise. Has the ability to communicate effectively with customers, colleagues, professional contacts and third party product providers.
An understanding of regulatory requirements by working compliantly, including data protection and treating customers fairly. Identify specific threats to the business and act appropriately in line with regulation and governance. E.g. ensuring that confidential information is only shared with the relevant people.
The ability to identify, generate and develop relationships that support the role. E.g. professional contacts, new business opportunities through internal/external networking and customer referrals.
Adheres to all relevant processes and procedures using technical ability and proficient IT skills to deliver positive outcomes for customers and the business, within the risk, regulatory and governance requirements.

Your training plan

Level 3 Mortgage Adviser apprenticeship standard.

The Mortgage Adviser apprenticeship is perfect for those looking to develop the knowledge and skills required to work within this specialised role, as well as obtaining a regulatory qualification.

Through job-based training and study towards a highly respected benchmark qualification, the apprentice will become a competent and confident mortgage adviser

Key Learning Outcomes:

A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the rol
How to develop commercial awareness
Building skills and capabilities within an organisation

Professional Qualifications:

Certificate in Mortgage Advice and Practice (CeMAP1,2,3) - awarded by The London Institute of Banking and Finance (LIBF).

The apprentice is assigned a dedicated experienced mentor to guide them through the programme. Regular scheduled interactions with the apprentice ensure they are developing the knowledge, skills and behaviours required to become competent in the role.

To help prepare the apprentice for the CeMAP qualification, Apprentices are provided with Simply Academy’s CeMAP resource package, alongside a structured study plan supported by a series of live revision sessions with our CeMAP tutors.

Requirements

Essential qualifications

GCSE in:

English, Maths and 3 other subjects (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative
Patience
Proactive
Motivated

Other requirements

You must be able to cover at least 2 afternoons until 5.30pm. The office is in a rural location but is on the main bus routes. Some working from home opportunities may be available on occasion (not to be relied upon).

About this company

The Mortgage Packager Ltd has been established since 2001 specialising in advising and arranging mortgages, re-mortgages, secured loans and general insurance. The Mortgage Packager has a personal approach and we’ll do our best to fit around your lifestyle, including being available evenings and weekends. If you are too busy, or live too far away to meet in person, we can provide advice & support by telephone, email and through the post.

After this apprenticeship

There is an opportunity to be offered a permanent post for the right candidate.

Ask a question

The contact for this apprenticeship is:

SIMPLY ACADEMY LTD

Monica Peacock

monica@simplyacademy.com

The reference code for this apprenticeship is VAC1000321850.

Apply now

Closes in 26 days (Friday 20 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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