ICT Technician Apprentice - Rochdale

Rochdale Metropolitan Borough Council

Rochdale (OL11 5EW)

Closes in 26 days (Monday 16 June 2025)

Posted on 20 May 2025

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Summary

Redwood Secondary School are looking for a new ICT Technician Apprentice. You will be studying toward your Information Communications Technician Level 3 Apprenticeship.

Wage

£14,566.15 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday (Shifts TBC)

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you ready to dive into the fast-moving world of technology and make an impact from day one? As an ITC Technician Apprentice, you won’t just be watching from the sidelines — you’ll be right at the heart of keeping a school’s technology running smoothly. From troubleshooting tech issues to supporting staff and students, you'll gain real, hands-on experience in a dynamic and supportive environment. This is your chance to build the skills and confidence you need to become a fully qualified IT professional — and help shape the digital future of education along the way.

As an ITC Technician Apprentice, your key duties will include:

  • ICT Maintenance & Repairs: Assist in maintaining and repairing ICT equipment and systems across the school
  • Workstation Configuration: Help staff set up and configure workstations to ensure smooth performance
  • User Support: Provide first-line support to staff and students on basic IT-related issues and resolve common technical problems
  • Student Supervision: Supervise students in ICT rooms during break and lunch times, encouraging responsible use of equipment
  • Pupil Welfare: Support basic first aid and student welfare tasks, following school procedures and liaising with parents and staff when necessary
  • Data Backup & Security: Ensure systems are regularly backed up, data is archived as needed, and all sensitive information is stored securely in line with data protection policies
  • Training Resources: Prepare resources and materials for staff ICT training sessions

General Expectations:

  • Work in accordance with the school’s Financial Regulations, ICT policies, and Health & Safety guidelines
  • Promote and uphold the school’s Equality & Diversity policies
  • Take ownership of your own learning and development, supported by the school’s performance management framework
  • Build strong internal and external relationships with staff, pupils, parents, and technology suppliers
  • Maintain and promote a high standard of customer service and professionalism at all times

Where you'll work

Redwood School, Hudsons Walk
Rochdale
OL11 5EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PARAGON EDUCATION & SKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

On completion of this 18 month apprenticeship you will have gained your ICT Technician Level 3 Apprenticeship

Requirements

Essential qualifications

Other in:

  • Maths (grade Pass (GC)
  • English (grade Pass (GC)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • IT skills
  • Problem solving skills
  • Logical
  • Patience

Other requirements

Working hours Please note that anyone under the age of 18 can only work a maximum of 40 hours per week. Any role which exceeds these hours should be amended accordingly, to fall in line with the legislation.

About this company

Curriculum Statement At Redwood School, we offer a rich and personalised curriculum within an engaging, active learning environment. Our flexible approach ensures that each student receives the support and challenges they need to develop their knowledge, skills, and self-esteem. We focus on student health and wellbeing, celebrating individual progress and achievements. Our curriculum is central to our commitment to student development.

After this apprenticeship

  • No role is guaranteed upon completion of the apprenticeship but candidate will be supported to apply for roles within school, wider council and other schools

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC1000321829.

Apply now

Closes in 26 days (Monday 16 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.