Apprentice Sales Co-ordinator

Summary

At BSC Education, with locations in Manchester, Brighton, and London, we are seeking a Business Apprentice to join our Sales team. We are dedicated to providing exceptional English language education that empowers students to succeed in a global environment. Our core values include excellence, collaboration, and innovation in everything we do.

Wage

£16,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Sales Co-ordinator plays a critical role in supporting the Sales team with operational and administrative tasks to ensure a seamless sales process. This role is pivotal in enhancing customer engagement, strengthening agent relationships, and maintaining organised sales pipelines.

1. Administrative Duties & Support:

Support the team with continuous improvement - always looking for ways to improve service.
Assist the sales team with administrative duties, including preparing presentations, reports, and proposals.
Maintain the CRM system with up-to-date client and agent information.
Track the progress of leads, enquiries, and agent interactions.
Support with the creation of quotations.

2. Commercial Management:

Create and maintain comprehensive contact lists of prospective clients and agents.
Follow up on enquiries through email, phone, or other communication platforms as required to support the Commercial Director and Regional Account Directors.
Monitor the status of active leads and ensure timely follow-ups.

3. Internal & External Communications:

Maintain good working relationships with both colleagues cross the business and suppliers, projecting a professional image of the Company at all times.
Schedule and coordinate appointments and school visits for agents and clients.
Organise and conduct onboarding and training sessions for new agents.
Maintain strong relationships with agents by providing timely information and support about BSC products and updates.
Liaise with internal teams (Marketing, Operations, Client Success) to ensure sales materials and training documents are accurate and up-to-date.
Support in planning agent familiarisation trips and events.
Support the Sales team with ensuring regular product knowledge training sessions by coordinating with the team as required.
Share success stories, agency visits etc across the BSC group via Engage.

4. Customer Experience:

Actively look for and pre-empt delivery problems and potential flashpoints for customers.
Proactively communicate with all parties to reduce the impact.

Where you'll work

BSC Education
Chatham House
7 Chatham Street
Manchester
M1 3AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard
On and off the job training

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Creative
Customer care skills
IT skills
Organisation skills
Presentation skills
Team working

Other requirements

You can be located in Manchester, Brighton or London - you will be supporting all locations. Job Skills Specific Role Requirements Key Skills and Competencies * Strong organisational and multitasking abilities. * Excellent written and verbal communication skills. * Proficiency in Microsoft Office and CRM platforms (e.g., HubSpot, Salesforce). * Detail-oriented with strong follow-up and time management skills. * Ability to work both independently and collaboratively in a team environment. * Customer-first mindset and a passion for education. Desired Experience/Skills: * Previous experience in a sales support, administration, or customer service role. * Experience in the education or language training sector is a plus. * Knowledge of international markets and student recruitment agencies preferred. * A second language is desirable Why Join BSC Education? * Be part of a mission-driven organisation focused on empowering learners globally. * Work in a collaborative, inclusive, and growth-oriented environment. * Opportunity to develop within a leading education brand.

About this company

BSC Educatoin are based in Manchester and are a leading international education group offering a wide range of education and training to individuals and organisations across the globe.

After this apprenticeship

Upon completion of your apprenticeship you will have the opportunity to further develop your knowledge, skills and behaviours to enhance further career development.

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