General Administrator Apprentice

Summary

This role is ideal for someone who is enthusiastic about education, enjoys administrative work, and wants to develop a career in office or academic administration. As part of the Corporate Services team, you will work closely with academic and support staff across departments, developing strong organisational and communication skills.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday. 6-hour shifts.

30 hours a week

Start date

Monday 23 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Academic Administration Support

Assist with maintaining accurate and up-to-date student records on databases (Tribal EBS) and spreadsheets
Assist in the enrolment of students, create student accounts for various platforms, and the general handover from admissions into academic administration
Assist in the data entry of student grades and progress.
Learn to use the virtual learning platform (Moodle) in the academic administration capacity
Gain familiarity with academic regulations and procedures, ensuring compliance with policy.
Support with timetabling
Learn to manage inboxes and respond to general academic administration queries in a professional and timely manner
Help organise academic meetings and take notes/minutes where required
Contribute to quality assurance processes such as compiling data for reports and audits
Gain familiarity with handling private data in compliance with GDPR

Admissions Administration Support

Assist in processing applications, ensuring applicant documentation is complete and accurate. Learn to communicate effectively with applicants, providing updates and answering queries
Support the coordination of open days and exhibition events
Help maintain records of applicant progress throughout the admissions cycle
Gain familiarity with ION’s course offerings
Gain familiarity with admissions policies and procedures, ensuring compliance and confidentiality
Learn to use CRM platform (Active Campaign) to monitor lead engagement and process lead journeys

Office & General Administration

Provide reception cover, greet visitors, and answer calls when required
Support filing, scanning, photocopying, and archiving of records.
Maintain office supplies and liaise with suppliers when necessary.
Assist with general enquiries and redirect queries to the appropriate teams

Teamwork and communication

Work closely with the academic and administrative teams
Collaborate across different teams
Be supportive to other colleagues in your work to create a collaborative work environment. Share, communicate and work with others
Contribute to team meetings.
Actively participate in one-on-one meetings and training sessions

Managing self and collaboration

Manage your own workload, prioritising tasks and seeking help when needed
Be proactive in learning and contribute ideas to improve administrative processes
Co-coordinate and work effectively with the Academic Admin and Admissions teams and wider organisation to achieve the organisation's objectives and ensure conversion targets are met
Keep up to date with training requirements e.g. GDPR, PREVENT Awareness and on-the-job training in business administration, relevant apprenticeship coursework and continuing professional development
Develop technical, creative, and problem-solving skills.
Work towards becoming confident in managing small projects with guidance

Where you'll work

AMBASSADOR HOUSE
PARADISE ROAD
RICHMOND
TW9 1SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be trained through on-the-job training and job shadowing, this will be on an ongoing basis. This training will take place at work. Any training or assessments related to the apprenticeship program will take place at London South East Colleges.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Creativity and problem-solving
Adaptability
willingness to learn
Academic policies

Other requirements

1.Comply with all policies and procedures. 2.In the context of ION and personal development to carry out any other duties that are commensurate with the role and as instructed by the Head of Corporate Services or other members of the Senior Management Team. 3.Assist with other administrative duties within ION if required. 4.Adhere to the ION’s Health and Safety policies and procedures and to perform any ION wide designated duties with regard to Health and Safety and the security of ION. 5.Adhere to and actively support the Equality, Diversity and Inclusion policies and their implementation. This job description summarises the main duties and accountabilities of the post and is not comprehensive: the post-holder may be required to undertake other duties of similar level and responsibility.

About this company

Since we first began, so much has changed, but we continue to be at the forefront of cutting-edge nutritional education. Our ambition remains to create a workforce of nutritional therapists who can support health services achieve the best outcomes for patients, supporting them to live healthily from birth to end of life. Our founder Patrick Holford was influenced by the works of twice Nobel Prize winner Professor Linus Pauling and Canadian psychiatrist Dr Abram Hoffer. He realised that the future of medicine, disease prevention and reversal hinged on optimum nutrition, and set up formal training for nutritional therapists at ION in 1984. The Institute has been actively engaged in training ever since, with over 2000 graduates worldwide changing the lives of countless individuals through personalised nutrition. We are proud to be one of the first UK providers of nutritional therapy training in the UK and now the largest provider of undergraduate courses full- and part-time, with credit stacking opportunities.

http://www.ion.ac.uk (opens in new tab)

After this apprenticeship

Permanent Employment: Depending on performance and business needs, there may be opportunities for the apprentice to transition into a permanent role, such as a General Administrator or a similar position within our team.
Further Development: Apprentices who demonstrate strong potential may be encouraged to pursue higher-level qualifications, such as a Level 4 apprenticeship or additional professional development courses.

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