Business Admin Apprentice

Summary

With a focus on adding value, the role of business administrator contributes to the efficiency of the project, through functional skills, sales to new and existing customers and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

Wage

£16,685.50 a year

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Pay will be National Minimum Wage depending on your age.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5:30pm

42 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

Respond to new enquiries
Follow up enquiries on the telephone and via a CRM using email
Reminding customers of any outstanding payments due using online payment system
Supporting with account managing existing clients
Setting up subscriptions on CRM for new customers
Outreaching to potential new customers on the telephone and via a CRM using email

Where you'll work

Hatherly Lane
Cheltenham
GL51 6PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Standard
Workplace delivery

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Initiative

About this company

We are looking for a Business Admin apprentice to join our busy team, learning all aspects of working in an office environment whilst studying towards your Business Administrator Level 3 qualification working on an exclusive project which will grow your sales skills. The responsibilities of the role are to support and engage with new and existing customers, growing your sales skills on the phone and on the computer.

https://www.manorbythelake.co.uk/ (opens in new tab)

Company benefits

Holiday entitlement; 28 days including bank holidays, with 1 additional annual leave day per full year of service, up to an additional 5 days

After this apprenticeship

Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000321734.

Apply now

Closes in 15 days (Thursday 5 June 2025 at 11:59pm)

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