Apprentice Export Documentation Administrator

Summary

Build your career with an Apprentice Export Documentation Administrator role! Join a supportive team, gain hands-on experience, and enjoy performance-related pay increments and yearly bonus opportunities. Don’t miss this unique opportunity to develop your skills with a leading employer. Apply now!

Wage

£17,000 a year

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Starting salary of £17k At 6 months’ salary increase to £18k dependent on progress At 12 months’ salary to increase to £19k depending on progress A further pay increase will be discussed upon successful completion of the Apprenticeship.

Training course

International freight forwarding specialist (level 3)

Hours

Monday to Friday, 08.45 - 17.00.

35 hours a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Summary:

The successful candidate, who will be reporting to the department manager, will be responsible for order management, dealing with customer enquiries, export documentation, customs entries, raising of AWB’s / bills of lading and working in close cooperation with our offices while servicing UK customers.

The applicant must be proactive, organised and punctual, engaged and motivated as well as a good attention to detail.

We are looking for a person who can add extra quality to our already highly skilled team.

The main part of the job is to arrange export collections for our UK based customers with various task such as checking deliveries, issuing customs documents, generating AWB’s / bills of lading + other administrational tasks.

Key Tasks:

Timely and effective communication with Customers, partners and internal departments via e-mail/telephone
Updating / verifying the Alliance Shipping Order Management System with customer booking details
Effective monitoring to ensure deliveries are completed within the agreed timelines and keeping the client informed
Ensure that all Collection consignments are conforming to correct information
Pro-active problem solving with customers and colleagues when issues arise
General Day to Day administrative duties including custom clearances

What we can offer you:

A role in a successful, dynamic company
A chance to work in a busy international business environment
Be a part of a strong team of performance driven colleagues
Competitive salary
Great future career prospects for advancement
A professional working environment
Potential yearly bonus based on company result and attendance

Where you'll work

ALLIANCE HOUSE
FENTON WAY
SOUTHFIELDS IND PARK
BASILDON
SS15 6TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SKILLS OFFICE NETWORK LTD

Your training course

International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
Identify and source data from customers, systems or colleagues.
Identify and resolve problems in line with responsibilities.
Create and maintain productive working relationships with internal and external customers.
Adapt communication based on the situation and the audience.
Identify problems outside of limits of responsibility and escalate within company policy.
Communicate in writing, preparing communications on technical matters.
Communicate with others verbally, including internal and external customers.
Air. Use and adapt terminology appropriate to the air freight industry.
Air. Select and use documentation appropriate to the air freight industry.
Ocean. Use and adapt terminology appropriate to the ocean freight industry.
Ocean. Select and use documentation appropriate to the ocean freight industry.
Road. Use and adapt terminology appropriate to the road freight industry.
Road. Select and use documentation appropriate to the road freight industry.
Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
Identify and source data from customers, systems or colleagues.
Identify and resolve problems in line with responsibilities.
Create and maintain productive working relationships with internal and external customers.
Adapt communication based on the situation and the audience.
Identify problems outside of limits of responsibility and escalate within company policy.
Communicate in writing, preparing communications on technical matters.
Communicate with others verbally, including internal and external customers.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade C (4) or above (or equivalent))
Mathematics (grade C (4) or above (or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

The Alliance Group of Companies has seen exponential growth since its incorporation by GS Waller in (East) London in 1975. Enjoying the support of an extensive “blue chip” export and import client base, interfacing with a global network of reciprocating sea and airfreight agencies which enhance the unbeatable service levels competitive rates and unquestionable ethos of the Group and its directors and staff. Alliance is now in its fifth decade of operation a feat of longevity that only serves to underscore the integrity and professionalism of the Group and the high esteem in which it is held by its clients and suppliers both in the United Kingdom and on a worldwide basis.

https://www.allianceshippinggroup.co.uk/ (opens in new tab)

Company benefits

Pension Scheme and Performance related salary reviews.

After this apprenticeship

Great future career prospects for advancement including further learning and internal promotion opportunities when they become available.

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