Junior Office Assistant Apprenticeship

Impamark

Burnham-On-Crouch (CM0 8NB)

Closes in 13 days (Friday 6 June 2025 at 11:59pm)

Posted on 21 May 2025

Print

Contents

Summary

We require a Junior Office Assistant Apprentice to provide excellent customer service to our long-standing client base & give support to the Sales Team. Our small team will ensure the best start to your career with great opportunities to develop. No two days are the same within the promotional merchandise sector, meaning your role will be varied!

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Thursday, 09.00 - 17.00, Friday,09.00 - 16.00.

36 hours 30 minutes a week

Start date

Friday 13 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • General office and admin duties
  • Using Company’s contact management system to keep client base, supplier base and products updated
  • Assisting with targeted client mail-outs (brochures/samples etc)
  • Sorting out incoming & outgoing post
  • Sending out catalogues, letters or samples
  • Answering the phone & sending emails when required
  • Speaking with new and existing clients
  • Managing the companies social media platforms
  • Organising/ordering samples
  • Organising/purchasing of office stationery
  • Shredding
  • Organising sample cases for sales team
  • Attend customer table top exhibitions & trade shows with the sales team (if required)
  • Use CRM system to update board of orders weekly

Where you'll work

Unit 6, Dammerwick Farm
Marsh Road
Burnham-On-Crouch
CM0 8NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Team working
  • Work within a small team
  • Good telephone manner
  • Well organised
  • Flexible
  • Trustworthy and reliable
  • A Level Qualifications
  • Good keyboard skills
  • Outgoing bubbly personality
  • Motivated
  • Prioritisation
  • Positive

Other requirements

Rural location, public transport limited, access by private car may be required. The job is office based with much of the role being desk/computer based.

About this company

Impamark is an award-winning family run business based in Burnham on Crouch. We are specialists in the supply of promotional merchandise to the armed forces, businesses, schools, universities, government organisations, charities and much more. We have taken on many apprentices over the years and have previously won the ACL Employer of the Year award. Currently the office is split, one office in the UK with 3 full time employees, and an office in Spain with 3 full time employees. The Directors live in Spain but have a fully active day to day role within the business. The offices are linked via video chat & phone lines which unites us both as one big team.

https://www.impamark-promotional-merchandise.co.uk/ (opens in new tab)

After this apprenticeship

  • Further training/qualifications
  • Permanent position within the team
  • The opportunity to grow within a small company
  • Visit the Spanish office
  • Progress within sales team
  • The opportunity to complete the Trained in Promotional Merchandise industry qualification

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Flora Button

flora@impamark.co.uk

The reference code for this apprenticeship is VAC1000321634.

Apply now

Closes in 13 days (Friday 6 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.