IT Support Apprentice
THE MAPLESDEN NOAKES SCHOOL
Kent (ME16 0TJ)
Closes in 24 days (Friday 13 June 2025)
Posted on 20 May 2025
Contents
Summary
In preparation for the introduction of our new Student Laptop Scheme we are excited to be recruiting for an IT Support Technician. This entry-level position is ideal for someone interested in beginning a career in IT support, with the opportunity to gain valuable hands-on experience whilst working towards your qualification.
- Wage
-
£14,567 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
8.00am until 4.00pm Monday to Thursday and 8.00am until 3.30pm Friday inclusive of a 30-minute lunch break daily.
37 hours a week
- Start date
-
Friday 1 August 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the day-to-day running of the school's IT systems
- Provide first-line support to students and staff
- With support, manage the courtesy laptop programme
- Help students with login and connectivity issues
- Assist with the return and repair process for devices
Where you'll work
C/O The Maplesden Noakes School Buckland Road
Maidstone
Kent
ME16 0TJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
PRIMARY GOAL LTD
Your training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
IT Solutions Technician Level 3.
Training will take place at work, and it is estimated that this will be for approximately 6-hours per week.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Patience
Other requirements
Applicants cannot apply for this position if they have an existing qualification at the same level or higher than this apprenticeship in a similar subject.
About this company
We are an 11-18 co-educational non-selective school situated on the west side of Maidstone approximately 40 miles south-east of London. The school has an excellent reputation, is popular with parents and regularly over-subscribed. The school ensures that there is the right work-home balance to support the wellbeing of all staff. We are dedicated to providing outstanding training and development.
https://www.maplesden.kent.sch.uk/ (opens in new tab)
Company benefits
Benefits include but are not limited to wellbeing afternoons, free annual flu vaccinations and a staff rewards scheme. The school also currently contributes 22.5% of your salary towards your pension scheme.
After this apprenticeship
This is a fixed term apprenticeship position for 2-years with the potential to progress into a permanent IT Technician role upon successful completion of the programme.
Ask a question
The contact for this apprenticeship is:
THE MAPLESDEN NOAKES SCHOOL
Heidi Lishman
hr@maplesden.kent.sch.uk
01622 759036
The reference code for this apprenticeship is VAC1000321608.
Apply now
Closes in 24 days (Friday 13 June 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please complete the application form that is available on the school website and send this to hr@maplesden.kent.sch.uk