IT Support Apprenticeship

Summary

Looking to launch your career in tech? Join Valetech Solutions Ltd as an apprentice and gain hands-on experience, industry recognised training, and a salary while you learn. We’re a growing company that values curiosity, collaboration, and innovation and we’re ready to invest in your future.

Wage

£16,000 a year

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Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am to 5:30pm.

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Log and respond to IT support tickets, helping users with common technical issues such as login problems and connectivity
Set up and configure new hardware, install software, and assist with onboarding new users
Shadow experienced support staff to learn how to diagnose and resolve more complex technical problems
Monitor system alerts and flag issues to the team for further investigation
Keep records up to date by documenting support tickets and updating internal guides and knowledge bases

Where you'll work

10 MARKHAM STREET
HYDE
SK14 4BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LDN APPRENTICESHIPS LTD

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (A*-C))
Maths (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

Valetech Solutions Ltd is a dynamic and growing technology company that specialises in delivering innovative IT support and digital solutions to a wide range of clients. Our mission is to provide exceptional service, cutting-edge technical expertise, and practical solutions that empower businesses to succeed in a digital-first world. We pride ourselves on our supportive team culture, continuous professional development, and a genuine passion for technology. Whether we're helping a small business secure its systems or supporting a large client with complex infrastructure, we’re committed to excellence and collaboration. As an apprenticeship employer, we’re enthusiastic about nurturing new talent and offering real career opportunities for those ready to learn and grow in the tech sector.

http://valetech.net (opens in new tab)

After this apprenticeship

After successfully completing the apprenticeship, you could progress into a full-time IT Support Technician role within our team.

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