Business Administration Apprentice

Summary

Kickstart your career with West Sussex County Council as a Business Administration Apprentice in the Highways, Transport and Planning team. Earn while you learn, gaining real-world experience in admin, customer service, and data management - all while working towards a Level 3 qualification in a dynamic, supportive environment.

Wage

£24,027 a year

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This is role with West Sussex County Council, offers a competitive salary alongside full training. You’ll also receive paid holidays and access to employee benefits while gaining valuable work experience and a recognised qualification.

Training course

Business administrator (level 3)

Hours

Monday - Friday, hours tbc

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll play a key role in supporting the delivery of vital services across the Highways, Transport and Planning Directorate.

You’ll gain hands-on experience while working towards a Level 3 Business Administration qualification, contributing to real projects and learning from experienced professionals.

Day-to-day tasks may include:

Maintaining and managing databases and records
Responding to customer enquiries and redirecting queries
Liaising with stakeholders and supporting volunteers
Attending site visits, audits, and operational meetings
Organising meetings or small events
Creating documents, spreadsheets, and presentations
Participating in project work and team briefings
Supporting service delivery across highways, transport, and planning functions

Where you'll work

County Hall
West Street
Chichester
West Sussex
PO19 1RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of the apprenticeship, you’ll receive structured training through the Chichester College Group, a trusted local provider
Training will take place regularly - typically through day release or scheduled sessions - allowing you to balance on-the-job learning with classroom-based study

More training information

You will undertake and complete the various elements of the Level 3 Business Administration Apprenticeship, including Functional Skills, and Employment Responsibilities & Rights
This will involve attending online college workshops regularly, working with an assessor to develop a work-based portfolio, undertaking work-based assessments, completing all assignments/projects relating to the apprenticeship framework and presenting evidence portfolios for assessment within specified timeframes
The apprenticeship will be undertaken over a 18 month period
The apprenticeship course will be delivered by Chichester College where we have a number of apprentices within the directorate already studying the same course

Requirements

Essential qualifications

GCSE in:

x 5 (inc. English and maths) (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Some experience of providing a service to others and working with others to deliver a goal is desirable, either in a job or an extra-curricular activity (e.g. Duke of Edinburgh)

About this company

West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness.

http://www.westsussex.gov.uk (opens in new tab)

Company benefits

In addition to working within a great team and a brilliant opportunity to start your career in the WSCC Highways Directorate you will receive: a competitive salary, 25 days annual leave + bank holidays and a generous pension scheme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Although there are no guarantees, completion of this apprenticeship would place the successful applicant in a strong position in any suitable recruitment that may take place at the end of the programme

Ask a question

The contact for this apprenticeship is:

West Sussex County Council

Jess Meagher

jess.meagher@westsussex.gov.uk

The reference code for this apprenticeship is VAC1000321563.

Apply now

Closes in 14 days (Tuesday 3 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Follow the link to upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

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