Apprentice Patient Advisor

Summary

Are you organised, approachable, and ready to make a real difference in people’s lives? As a Medical Receptionist, you’ll be the first point of contact for patients at our busy, supportive medical practice.

Wage

£14,976 a year

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Training course

Business administrator (level 3)

Hours

Monday, 09:30 - 18:30, Tuesday - OFF Wednesday, 09:30 - 18:30, Thursday, 09:30 - 18:30, Friday, 09:30 - 18:30.

36 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Welcoming patients and visitors to the practice in a polite and professional manner
Answering telephone calls, dealing with patient queries, and signposting appropriately
Managing patient registrations and updating personal information accurately
Handling incoming and outgoing correspondence, including emails and post
Supporting GPs, nurses, and other team members with administrative tasks as needed
Processing repeat prescription requests in line with practice procedures
Maintaining confidentiality and professionalism at all times
Following data protection guidelines and adhering to NHS and practice policies
Assisting with general housekeeping duties to ensure the reception area remains clean and welcoming

Where you'll work

5 THELWALL LANE
WARRINGTON
WA4 1LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
One day a week at Warrington & Vale Royal College (Warrington site)

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Friendly and approachable
Discreet and professional
Flexible and adaptable

Other requirements

This role involves spending long periods working at a computer and engaging directly with the general public throughout the day. A cheerful, calm, and approachable manner is essential, along with strong customer service skills and the ability to remain professional under pressure. A comfortable level of IT confidence is also important, as many tasks will involve using clinical systems and managing electronic records.

About this company

Latchford Medical Centre is a well-established GP surgery providing high-quality, patient-centred care to the local community. As the first point of contact for routine healthcare and preventative services, we play a vital role in supporting the ongoing health and wellbeing of our patients. Our dedicated team works collaboratively to deliver a wide range of services—from health checks and vaccinations to managing long-term conditions—with compassion, professionalism, and a strong focus on continuous improvement. As a Medical Receptionist, you will play a vital role in delivering high-quality care and a positive patient experience. You will be the first point of contact for patients, both in person and over the telephone, and will support the smooth day-to-day running of the practice. You will be working in a fast-paced environment where strong communication, attention to detail, and excellent customer service skills are essential. Full training will be provided, and you will be supported throughout your development in the role. As a Medical Receptionist Apprentice at Latchford Medical Centre, you will be the first point of contact for patients, providing a friendly and professional service both in person and over the phone. Your role will involve booking appointments, managing patient records, handling enquiries, and supporting the wider clinical and administrative team to ensure smooth day-to-day operations. This is a varied, rewarding role where you’ll gain valuable experience in primary care while working towards a recognised qualification.

Company benefits

As part of our team, you will be eligible for the NHS pension scheme. The role also includes four weeks of annual leave (pro rata) plus bank holidays, as well as access to Statutory Sick Pay (SSP) and Statutory Parental Pay (SPP).

After this apprenticeship

Upon successful completion of the apprenticeship, we will support you in securing a permanent role- either within our practice, if a suitable position is available, or by helping you explore opportunities elsewhere
This includes providing references, guidance with job applications, and career advice to support your next steps, whether within the NHS or beyond
Our aim is to ensure you leave the programme with valuable experience, confidence, and a strong foundation for your future career

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