Customer Service/Admin Apprentice

Summary

You will be based at the Basildon Surgery learning all things patient-related. You will also learn how the back office systems are administered. You will be working alongside our friendly team completing a variety of duties.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday: 9.00am - 5.00pm (30-minutes for lunch).

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

There are several jobs that could potentially arise through working this role, such as:

General administration duties:

Answering telephone calls
Taking messages or transferring calls to the appropriate staff member
Monitoring emails
Document scanning
Stock monitoring - clinical and non-clinical

Learning our clinical systems and once trained completing day-to-day tasks using this - such as booking appointments, clearing tasks, etc.

Working in the Basildon Surgery on reception. Booking appointments and dealing with patients face to face.

Please be advised that the above is an outline only and is not definitive or restrictive in anyway.

Where you'll work

49 Ballards Walk
Basildon
SS15 5HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will achieve the Level 3 Business Administration Apprenticeship Standard
There are workshops that you will need to attend via Teams
You will have a mentor who will deliver one-to-one teaching and learning
In-house training will be given to support the specifics of the role

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You may be required on some occasions to work at the Southend office.

About this company

Our Health Mission Our experienced medical professionals put your healing needs first. We are proud to provide a high quality level of customer service, medical experience, and commitment to health and wellness to all our patients. Our goal is to improve your health and wellbeing, and we aim to do this through integration with other health care providers and accessing services within the healthcare sector required to meet individual patient needs. Experience and Professionalism With years of experience, our medical team will assess you and create a custom treatment plan that's right for you. We understand the importance of educating you on the most effective ways to take care of your body, so that you can heal quickly and prevent future occurrences. Physicians Who Care Not only will our doctors treat your existing conditions, we also work to prevent pain and illness from occurring. We strive to help you improve your quality of life, achieve your wellness goals, and heal your body to live your best life possible. Our Values Our work will be guided by our beliefs and commitments to: Inclusiveness – we have a duty to provide a healthcare service to all patients, we value diversity and are committed to equality Quality – we strive for excellence through continuous improvement, training, and feedback. Respect – we build feelings of trust, safety and wellbeing with both patients and colleagues. Accountability – we are all responsible for our words, actions, and results. We value everyone and treat people with dignity and professionalism. Teamwork – we achieve more and gain better results when we all work together. Our focus is on Patient Care We have been at the forefront of Urgent Care since 2015. We’ve grown from a small group of GP's to an organisation serving over 5 million patients. We have diversified to provide many different healthcare services. We have Treatment Centres in a wide range of areas in the East of England which enables us to serve a broad range of patients. Our Partners Collaboration with Commissioning Groups ands other Healthcare Providers gives us the ability to provide the best quality service and deliver positive patient outcomes in all we do. We are committed to giving the greatest care possible for the local communities we serve.

After this apprenticeship

There will be opportunities for ongoing development and progression upon completion of the Apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea@thelightbulb.net

+447764969337

The reference code for this apprenticeship is VAC1000321519.

Apply now

Closes on Monday 30 June 2025

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