Customer Service Apprenticeship - Newcastle
SWITCH BUSINESS GAS AND POWER LTD
Newcastle upon Tyne (NE4 7DF)
Closes on Tuesday 8 July 2025
Posted on 19 May 2025
Contents
Summary
Jellyfish Energy are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service.
- Wage
-
£17,500 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 09:00 - 17:00
35 hours a week
- Start date
-
Tuesday 15 July 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role focuses on developing key skills in customer support, handling inquiries, and enhancing customer satisfaction. Key outcomes include improving communication and problem-solving abilities. You'll collaborate with your team while Babington provides expert training and guidance throughout your journey.
A young person would thrive in our organisation because we offer a supportive, dynamic environment where growth and development are genuinely encouraged. You’ll join a growing company with fantastic plans for the future and clear, natural progression opportunities—making it an ideal place to build a long-term career.
We value our team and regularly host staff events and incentives to recognise hard work and foster a positive workplace culture. Plus, with free onsite parking and a welcoming, collaborative atmosphere, we make it easy and enjoyable to be part of the team. You'll be more than just an employee—you’ll be part of our journey.
Your role will inclide:
- Respond to customer queries in a timely and professional manner
- Provide excellent customer service through phone, email, and live webchat
- Assisting our customers and partners with any issues regarding our in-house CRM/Portal
- Liaising with other internal departments to find suitable resolutions for the company and our customers
- Ensuring customer records are accurately updated and recorded correctly
Where you'll work
Jellyfish Energy Ltd, Baird House, Scotswood Road
Newcastle upon Tyne
NE4 7DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
PARAGON EDUCATION & SKILLS LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
- On completion of this 12 month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship
Requirements
Essential qualifications
Other in:
- Maths (grade Pass (GC)
- English (grade Pass (GC)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Communication skills
- Organisation skills
- Attention to detail
- Customer care skills
Other requirements
Working hours Please note that anyone under the age of 18 can only work a maximum of 40 hours per week. Any role which exceeds these hours should be amended accordingly, to fall in line with the legislation.
About this company
We are a fair and transparent energy supplier headquartered in Newcastle upon Tyne, with a growing presence through our satellite office in Edinburgh. As a forward-thinking company, we're actively expanding and excited about the opportunities ahead. At Jellyfish Energy we reward our customers based on the time they've been on supply. Upon renewal you will unlock exclusive products that are not available to anyone else.
After this apprenticeship
- Possibility of a full time role after the completion of the Apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000321504.
Apply now
Closes on Tuesday 8 July 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.