Female Leisure Team Member Apprentice

Summary

You will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependent on which qualifications you have achieved as well as the needs of the centre.

Wage

£28,887 a year

Check minimum wage rates (opens in new tab)

Training course

Leisure team member (level 2)

Hours

40 hours per week on a shift pattern basis, including weekend working. Exact shifts to be confirmed.

40 hours a week

Start date

Thursday 26 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL. You will be working towards the Leisure Team Member Level 2 Apprenticeship, over the duration of 18-months, alongside your daily roles and responsibilities.

Customer Experience:

Understanding the services and products on offer to assist with customer questions and queries
Supporting different types of customers with different needs
Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
Planning and delivering exercise sessions to meet customers' health and fitness goals

People Experience:

Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Achieve and maintain all necessary qualifications including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry

Business Performance:

Have a understanding of GLL and its position in the Health & Fitness Industry
Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management:

Support the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development:

Demonstrates and lives GLL People with Purpose values
Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18-months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor

Attend all monthly workshops and progress meetings as per your apprenticeship standard.

Fully participates and engages in GLL Management meetings, development programmes and on-going assessment of performance.

Develops skills through shared learning and peer learning community.

Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.

Keeps abreast of trends and developments within the leisure, health and fitness industry.

Ensures continuous society membership and professional body association.

In line with the specific requirements of our service provision, which include female-only sessions and the demographics of the local community we serve, we are currently seeking a female apprentice to join the team.

Where you'll work

Morden Leisure Centre
SM4 5HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Leisure team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work in a team to support peers and colleagues to meet the goals of the business.
Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
Monitor customer use of equipment and ensure their safety, intervening as necessary.
Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
Use IT including front of house system, social media and digital channels.
Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Your training plan

Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

The key dates provided should be used as a guide only, if the position is filled, the vacancy will be taken down.

About this company

Morden Leisure Centre offers an impressive array of health and fitness features. This modern facility includes spacious areas for cardiovascular, resistance, and functional training, catering to all ages and fitness levels. Equipped with diverse gym equipment, the centre provides an inclusive environment for every fitness journey.

After this apprenticeship

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

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