Hospitality Degree Apprentice

Summary

We’re offering an exciting 3-year Hospitality Apprentice Programme where you’ll gain real-world experience in a dynamic industry while working towards a BA (Hons) Degree in Applied Leadership and Management, tailored specifically to the hospitality sector.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Chartered manager (degree) (level 6)

Hours

Here is an overview of the typical shift patterns, from Monday to Sunday. Weekday AM shifts typically: 09.00 - 17.00. Weekday PM shifts typically: 17.00 - 00.00. Weekend AM shifts typically: 09.00 - 18.00. Weekend PM shifts typically: 16.00 - 01.00.

40 hours a week

Start date

Monday 6 October 2025

Duration

3 years

Positions available

20

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Over the course of the programme, you’ll rotate through key areas of our business e.g.

Front-of-house
Lanes
Bar
Amusements
Team leadership

You'll have your weekly classroom learning on a Monday and be mentored by industry professionals, gain hands-on experience, and build the skills needed to become a future hospitality leader.

Where you'll work

You will be based in one of our 75 bowling centres across the UK.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE UNIVERSITY OF CUMBRIA

Your training course

Chartered manager (degree) (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

Training will be every Monday completed during online classroom lessons.

Requirements

Desirable qualifications

A Level in:

3 subjects (or 112 UCAS points) (grade C or above (or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Creative
Initiative

About this company

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 75 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

https://careers.hollywoodbowlgroup.co.uk/ (opens in new tab)

Company benefits

The opportunity to earn an extra 50p per hour. Additional days holiday with LOS up to five days. Free game vouchers every month. 30% discount off food and drink for you and up to five friends. 50% off food when you are working.

After this apprenticeship

There are lots of different routes you could take. We have an in-house Centre Manager in Training programme that would give you all the skills to manage your own centre.

Ask a question

The contact for this apprenticeship is:

HOLLYWOOD BOWL GROUP PLC

Bex Wingfield

bwingfield@hollywoodbowl.co.uk

The reference code for this apprenticeship is VAC1000321488.

Apply now

Closes on Friday 15 August 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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