Apprentice customer service provider and assistant

Summary

Amazing opportunity to start your career within the property industry! Simon Blyth are looking for an apprentice to join their team. You will work towards a Customer Service Practitioner apprenticeship standard and gain the skills and knowledge needed to develop within Estate Agents.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Salary is negotiable depending on CV and experience

Training course

Customer service practitioner (level 2)

Hours

Tuesday to Friday between 8:45am to 5:30pm. Saturday 9am until 4pm.

39 hours a week

Start date

Thursday 19 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Fielding calls from clients/vendors
Arranging viewing appointments for applicants
Gathering viewing feedback
Client/Applicant registration and gathering of property requirements
Creating property brochures and marketing for new properties.
Filing relevant documentation for clients/properties
Clean and organise the office space
Maintaining stationery stock
Updating wall cards and window cards with new properties

Where you'll work

Unit 2, Barnsley Business & Innovation Centre
Innovation Way
Barnsley
S75 1JL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will attend National Business College in Huddersfield for day release, one full day per fortnight. The remainder of the time you will train and learn on the job.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working
Initiative
Confident

Other requirements

Please be aware this role requires candidates who hold a full UK driving licence and have access to their own vehicle.

About this company

Simon Blyth is a long established independent firm based across south and West Yorkshire. Over a number of years we have built up a strong reputation as the region’s favourite estate agent, offering an unrivalled service that focuses on knowledge, quality and a personal touch. Our branches, which are strategically placed throughout south and west Yorkshire, offer superb coverage across the region.

https://www.simonblyth.co.uk/ (opens in new tab)

After this apprenticeship

The successful candidate will progress into a full-time permanent role as a Sales Negotiator or Administrator.

Ask a question

The contact for this apprenticeship is: