Digital Solutions Apprentice

Summary

We're looking for a motivated apprentice to join our Digital Solutions team. This is a great opportunity for someone at the start of their career who is keen to learn about Robotic Process Automation (RPA), NoCode/LowCode platforms, and Artificial Intelligence.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Digital support technician (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Tasks & Activities include:

RPA Development: Learn how to design, develop, and assist in the deployment of RPA solutions to automate routine tasks
NoCode/LowCode Solutions: Learn how to use NoCode/LowCode platforms to create simple applications and workflows
API Integration: Learn how to work with API technologies and support the integration of different tools and platforms throughout the business
Collaboration: Work closely with the marketing team to understand their needs and help shape and support solutions that address their specific challenges and opportunities
Testing and Maintenance: Participate in testing developed solutions to ensure they work correctly and assist in regular updates and maintenance
Documentation: Help create and maintain easy-to-understand documentation for all solutions developed, including user guides and technical specifications
Learning and Development: Stay up to date with the latest trends and advancements in RPA, NoCode/LowCode, and API development
Engage in training sessions and workshops to build your skills

Where you'll work

Fred Olsen Travel
Fred Olsen House
42 White House Road
Ipswich
IP1 5LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Digital Support Technician Level 3 Apprenticeship Standard:

This is a Full-Time position based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL)
This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college
You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course

Requirements

Essential qualifications

GCSE in:

English and Math's (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Logical

About this company

Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.

https://www.fredolsentravel.co.uk/ (opens in new tab)

Company benefits

We offer a wide range of exciting benefits including Bupa Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our MyBenefits scheme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business

Ask a question

The contact for this apprenticeship is:

FRED. OLSEN TRAVEL LIMITED

Molly Bergdahl

molly.bergdahl@fredolsen.co.uk

07442368880

The reference code for this apprenticeship is VAC1000321447.

Apply now

Closes in 27 days (Monday 16 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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