Digital Service Technician Apprenticeship

Summary

Are you passionate about digital technology and its potential to transform local communities? Are you looking for an opportunity to kick-start your career in digital development while making a difference in your local area? If so, we have the perfect opportunity for you.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Digital support technician (level 3)

Hours

Monday to Friday 8.30am - 5pm, Friday 8.30am - 4.30pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will be located within the Digital Services Team and will be required to assist in the development and support of the council’s digital solutions, both externally to the public and internally to departments.

The successful candidate will;

Undertake a range of digital development duties
Develop digital platforms and processes
Provide digital helpdesk support

Where you'll work

Civic Centre
Victoria Road
Hartlepool
Cleveland
TS248AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

Any (grade 4 or above (A*-C))
Any (grade 4 or above (A*-C))
English (grade 4 or above (A*-C))
Maths (grade 4 or above (A*-C))

Desirable qualifications

GCSE in:

Computer Science (grade 5 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Hartlepool is a vibrant and energetic town. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that. The authority is structured into 5 departments: Children & Joint Commissioning Services, Adult & Community Based Services, Finance, IT and Digital Services, Development, Neighbourhoods & Regulatory Services and Legal, Governance and HR collectively the departments provide vital services to the public

After this apprenticeship

The successful candidate on completion of their apprenticeship will have the opportunity to apply for any related vacancies as and when they arise.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

apprenticeships@hartlepool.gov.uk

The reference code for this apprenticeship is VAC1000321442.

Apply now

Closes in 12 days (Monday 2 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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