Workplace Experience Apprentice

Summary

Based at Lakeside, North Harbour in Portsmouth, you will be the first and last impression of our brand and the businesses we support, creating a lasting, positive experience for everyone who enters the building. As part of our Workplace Experience team, you’ll contribute to making the workplace a welcoming, engaging, and high-quality environment.

Wage

£15,470 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, typically 9am - 5pm. There may be events when earlier starts or later finishes are required.

35 hours a week

Start date

Friday 1 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will learn to:

Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required
Deliver a user-focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued
Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each
Manage meeting room enquiries, handle bookings, and ensure rooms are set up to the required standard ahead of use
Liaise with occupier contacts to promote the benefits of available technology to pre-book visitors, and assist with tailored pre-arrival confirmation information and pre-arrival guest services as required
Support efficient check-in of visitors, utilising QR Coding technology where possible to ensure efficient and cost-effective solutions are promoted
Ensure quick communication of visitor arrivals is achieved where automated options are not utilised
Utilise appropriate technology to drive communication and community within your space
Use autonomy given to take ownership of the welcome space, taking pride in appearance, and regularly reviewing innovative opportunities the space can accommodate
Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host
Champion a ‘One Team’ approach with other service providers to ensure the service is seamless in appearance to the user
Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required
View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required
Play an active role in reviewing, and creating improvement plans from quarterly audit reports
Network with your FOH colleagues around the UK, building relationships and supporting each other
Offer input and perspective at team meetings, demonstrating reason and emotional intelligence
Offer input into the monthly client report, taking ownership of allocated sections as requested
Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate, ensuring that you do not endanger yourself or others in your working environment
Participate and assist with client visits and prospective occupier show rounds
Portray yourself as an Ambassador for Avison Young at all times

Where you'll work

Building 1000, Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HTP APPRENTICESHIP COLLEGE LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from HTP Apprenticeship College.

Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade 4-9 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

This is not a ‘desk’ based role; you will be expected to be present and mobile within the Lobby area, engaging with building users for the majority of the day

About this company

Lakeside North Harbour is the south coast’s premier business campus set in stunning 130-acre landscaped grounds. With five impressive buildings forming the campus, Lakeside has a solution for everyone. From the striking atrium in Building 1000, featuring art exhibitions, meeting rooms and an onsite café, to Building 2000, home to a 250-seater auditorium, a Business Lounge for informal meetings, and a Winter Garden and Courtyard – complete with relaxed seating and ping pong tables, a gateway to the wider Lakeside environment. The onsite amenities at Lakeside – including a fitness studio, beauty salon, hotel with a fully equipped spa and gym, and five cafes and shops – alongside the ample breakout spaces, offer convenience for our occupiers, whilst the landscape provides the perfect getaway from the office.

https://lakesidenorthharbour.com/ (opens in new tab)

After this apprenticeship

There is potential for the successful candidate to become a permanent member of the team

Ask a question

The contact for this apprenticeship is:

HTP APPRENTICESHIP COLLEGE LTD

Louise King

louise.king@htp.ac.uk

The reference code for this apprenticeship is VAC1000321420.

Apply now

Closes in 18 days (Sunday 8 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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