Nandoca Apprentice

Summary

A nanwhatnow? A Nandoca! That's what we call those in our restaurant family. Our passionate team players, putting their heart, soul, and magical powers into serving up amazing food and drink, catering unforgettable customer experiences.

Wage

£10,387 a year

Check minimum wage rates (opens in new tab)

Training course

Food and beverage team member (level 2)

Hours

25 hours per week, between the hours of 8am and 11pm, with exact shift patterns to be confirmed.

25 hours a week

Start date

Monday 30 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Nandoca (aka Team Member) at Nando's, you will be working towards a Food and Beverage Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We'll give you training and development, support, coaching and help you build your own unique learning plan.

We believe growth is about more than just helping you to perform in your job, it's about becoming a better person inside and outside of work.

You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.

Your roles and responsibilities will include;

Front of house:

- Giving a warm welcome to our customers and make them feel at home

- Serve customers efficiently at the till - understanding their needs

- Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'

- Bring amazing food and drink to the table and make sure our customers have everything they need

- Manage takeaway customer experience

- Set up, maintain, hand over and close down a clean, safe, and fully operational workstation

- Handle deep cleaning to Nando's high standards

- Follow all fire safety, health and safety, food hygiene and restaurant security measures

Back of house:

- Prepare, cook, and serve amazing food to Nando's high standards and make customers feel 'Fired Up', 'Wowed by the Experience' and 'Hooked for the Next Taste'

- Set up, maintain, hand over and close down and clean, safe, and fully operational workstation

- Handle deep cleaning to Nando's high standards

- Follow all fire safety, health and safety, food hygiene and restaurant security measures

As well as fantastic training and development, we really care about looking after our Nandocas by offering a great range of benefits, which include:

- Free meal on every shift you work

- Flexible shifts

- Access to a great discount platform

- Discount on Nando's for you and your friends and family (40% everyday)

- Internal development programmes to support your career development

- Regular regional parties and events

- Refer a friend incentive scheme

Where you'll work

Unit 1-2, 1 Princesshay
EX1 1GE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Food and Beverage Team Member Level 2 Functional Skills Level 2 in maths and English (if required)

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

The key dates provided should be used as a guide only, if the position is filled, the vacancy will close.

About this company

Ask people where Nando's comes from and you'll get a different answer every time. Portugal? Mexico? The UK? The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. Fast forward five years and Nando's landed in the UK. Now, with over 490 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea.

After this apprenticeship

Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility. As you progress, you'll be supported by our Apprenticeship Career Pathway. Aligned to our restaurant roles, the pathway supports development all the way from Nandoca (Team Member) to General Manager with an Apprenticeship at each step of the way.

Ask a question

The contact for this apprenticeship is: