IT Apprenticeship

ALETHEIA ANGLICAN ACADEMIES TRUST

Kent (DA11 7LS)

Closes in 17 days (Monday 9 June 2025)

Posted on 19 May 2025

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Contents

Summary

This position offers an exceptional opportunity for a proactive candidate to gain practical experience and industry-recognised qualifications within a dynamic educational environment. The successful applicant will contribute to the efficient operation of the Trust's IT infrastructure by providing technical support to staff across their schools.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Salary increase to national minimum wage for your age at month 12.

Training course
Information communications technician (level 3)
Hours
Working Monday-Friday, 8AM – 4:30PM. Early finish Fridays 4PM.

37 hours 30 minutes a week

Start date

Wednesday 9 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide professional first-line technical support to end-users, both in person and remotely, addressing hardware and software issues. All support interactions and resolutions will be meticulously documented within the FreshService management system
  • Assist ICT Technicians in the execution of various maintenance procedures, including hardware repairs, software upgrades, and the implementation of scripts, as directed by senior team members
  • Demonstrate a commitment to professional development by actively engaging with the assigned Skills Coach and completing all apprenticeship learning and development tasks in a timely manner to ensure the successful attainment of the qualification.
  • Participate in the installation and configuration of new hardware and software deployments, ensuring adherence to established protocols and monitoring usage as required
  • Provide occasional on-site technical assistance and training to staff members across the Trust, including in-classroom support where necessary
  • Contribute to the general administration of Trust and school systems, including email account management, data backup procedures, and the implementation of relevant security protocols.
  • Assist in the maintenance of accurate records, including work logs, equipment inventories, and participation in stock-taking exercises

Where you'll work

C/O Saint George's Church Of England School
Meadow Road
Gravesend
Kent
DA11 7LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The technical training component of our Level 3 IT Support apprenticeship is split into six practice-led courses. Each practice-led course is then split into two parts.

More training information

Be-Spoke ensures your training aligns perfectly with business strategies, industry demands, and core values, creating a more effective and tailored development pathway for your apprentices.

The platform gives you the tools to easily create apprenticeship programmes that are fully aligned with your industry-specific requirements. Each Be-Spoke apprenticeship is made up of 4 key features: Core Modules, Essential Modules, Expert Modules, and Be-Spoke Modules.

With our innovative approach, you’re not just selecting an apprenticeship but curating an entirely bespoke roadmap to success.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills

About this company

Aletheia schools are motivated by our vision and values to serve our communities by improving the life chances of local children. Aletheia schools welcome those of all faiths and none and are proud of the inclusive nature and diversity of each cohort of children. Our schools seek to embody the experience of community and collaboration, where talents are shared, where the emphasis is on what can be contributed and where each is given according to need.

https://www.aletheiatrust.org.uk/ (opens in new tab)

After this apprenticeship

Possible full-time position and progression to Level 4. 

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Millie Stokle

millie.stokle@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000321397.

Apply now

Closes in 17 days (Monday 9 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.