IT Support Technician Apprentice (L3) – NQC– Manchester, M4 6JA – £14,722.50p/a – 37.5hrs/w – Find an apprenticeship

Summary

We are looking for a bright, motivated person to join our team as an IT Apprentice. An exciting opportunity for someone passionate about technology to gain hands-on experience and develop a successful career in the industry. You will work alongside experienced professionals, learn essential skills and contribute to the operation of our IT systems.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an IT Apprentice, you will be required to undertake the following responsibilities as part of your day-to-day activities:

First-line support:

Provide first-line technical support to employees, resolving hardware and software issues
Log and manage support tickets using a helpdesk system
Assist with the setup and configuration of workstations, laptops, and mobile devices

Systems Administration:

Assist with the maintenance and monitoring of IT systems and networks
Perform routine audits through system checks and backups

Network Support:

Assist with basic network troubleshooting and maintenance
Learn about network protocols and technologies
Help to ensure network security and stability

Data Management

Assist with data entry, data backup, and data recovery processes
Learn about database management and data security

General:

Assist with the inventory of IT equipment
Create and maintain IT documentation
Follow IT security policies and procedures

Apprenticeship Learning and Development:

Attend training sessions and workshops to develop your IT skills
Complete coursework and assignments as part of your apprenticeship program
Stay up to date with the latest IT trends and technologies
Work towards achieving the required qualification

As a dynamic organisation, NQC Ltd. may require for an employee’s duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of, and proportionate to, the nature of the post.

General Responsibilities:

In addition to the key role responsibilities outlined above, all staff are required to undertake the following responsibilities in adherence with company policies:

Always be an ambassador for the company
Maintain a high quality of communications, internally and externally
Carry out any reasonable job-related task requested
Adhere to all company policies and clauses included within the employment contract and company intranet, in particular the Information Security Policy, Code of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset related policies
Attend training courses provided by the company and maintain awareness and adherence to company policies and processes

Where you'll work

Paragon Mill
Jersey Street
Manchester
M4 6JA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Expected duration: 16-months.

Apprenticeship level: Level 3 (Advanced).

Programme: Information Communications Technician.

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Requirements

Essential qualifications

GCSE in:

English (grade 8)
Maths (grade 8)

Desirable qualifications

GCSE in:

Computer Science/IT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Analytical skills
Proactive approach to learning

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. Eligibility You must meet the following eligibility criteria to apply for the role: • Have been a UK/EEA resident for the last 3 years • Hold valid residency status • Have the right to work in the UK

About this company

NQC is a leader in supply chain risk management, with over twenty years experience providing technology and insight to global industry and governments. We use technology to help public and private sector organisations take control of risk across nearly 300,000 suppliers in over 145 countries. The NQC SCRiM™ platform enables our clients to automate their supplier identity and compliance management, at scale and down multiple tiers of their supply chain. Developed and supported by our team of supplier engagement experts, NQC's solutions are recognised as world-leading and are implemented across diverse industries.

https://nqc.com/ (opens in new tab)

After this apprenticeship

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

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