Apprentice Transport Coordinator

Summary

We’re looking for an Apprentice Transport Coordinator to work Monday to Friday at our busy site in Thorne. You will be the primary contact point for customers and haulier partners and responsible for delivering an end-to-end transport plan. Ensuring that safety, service, and savings targets are met.

Wage

£23,795.20 a year

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we offer 25 days holiday (plus bank holidays) You’ll have access to, a workplace pension and many other benefits.

Training course

Traffic operator (level 2)

Hours

Monday to Friday 05:30am – 14:00pm.

40 hours a week

Start date

Monday 23 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Accountabilities:

Creating cost effective haulage plans in line with the customer’s expectations and Service Level Agreements
To have the ability to react and positively adapt to the demands of the customers in a dynamic live environment
Consistency in communication with respect to planning changes and service delivery with both customers and supplier hauliers is critical and must be maintained at all times
Possess commercial awareness in line with baseline protocols ensuring add hoc deliveries are agreed effectively and recorded.
A team player with a flexible approach to working hours, showing commitment as necessary to satisfy fluctuating business demands
Ensuring effective and efficient use of the transport planning systems, adopting best practices and general housekeeping
Recognise peers' strengths and weaknesses, offer support to achieve business and personal goals
Continually look to improve the service we provide offering ideas and recommendations as necessary
Proactively prevent accidents and reduce hazards by ensuring that Company Policy, Health & Safety Standards and standards of housekeeping are followed at all times across the platform
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time
Update the GTS Non-conformance system to record non-adherence to schedule reporting

Where you'll work

Omega PLC
Omega Boulevard
Thorne
Doncaster
DN8 5TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

Traffic Operator Level 2 Apprenticeship
Functional Skills in English and math at level 2 unless exempt through previous qualifications gained

More training information

The course delivered is over a 12 month period plus an additional 3 month period to complete the endpoint assessment
Training is scheduled monthly on a 121 basis with your tutor and sessions are delivered for 3 hours either on-site or via teams

Requirements

Desirable qualifications

GCSE or equivalent in:

English and Math (grade A*-C / 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Good knowledge of UK Geography

Other requirements

Essential skills required: Good knowledge of UK Geography. Experience in using computer software systems. Successful tracking record in communication and building relationships with customers. Experience in a challenging Customer Service environment.

About this company

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

https://www.xpo.com (opens in new tab)

After this apprenticeship

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey Chaplin

tracey.chaplin@intecbusinesscolleges.co.uk

01788 575090

The reference code for this apprenticeship is VAC1000321389.

Apply now

Closes in 25 days (Monday 16 June 2025 at 11:59pm)

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