Business Administrator Apprentice

Summary

We are seeking a Business Administrator Apprentice to support with the daily administrative function of delivering apprenticeships and professional qualifications in sales, marketing & management. This is a remote working role with occasional travel to our offices in Cambridge.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Business Administrator Apprentice is responsible for supporting with all administrative tasks pertaining to the student journey for apprenticeships and qualifications
The role is also key to ensuring that our systems are updated with accurate and timely data on students’ progress, and liaising with the Customer Service Administrator to ensure students have the right materials to begin their learning
The Apprentice will be supporting our customers with queries through telephone, email and online messaging services

Where you'll work

St. Johns Innovation Centre, St. Johns Innovation Park
Cowley Road
Cambridge
CB4 0WS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAMBRIDGE PROFESSIONAL ACADEMY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will study towards the Level 3 Business Administrator Apprenticeship
You will need to complete a minimum of 6 hours per week planned study time(off job hours) which is agreed with your employer at the start of the course
This may be attending workshops, shadowing in other departments and senior colleagues, writing assignments, webinars, podcasts eLearning and lots more
Training will take place online and also on-site at the workplace

Requirements

Desirable qualifications

GCSE or equivalent in:

Business Studies (grade 4)
English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Pineapple

Other requirements

Professional Academy work remotely with occasional travel to our Cambridge based offices near Cambridge North Station. Please do not use AI in your application! We want to see the real you. Did you find the pineapple?

About this company

The leading provider of CIM, ISM, and CMI qualifications, Professional Academy delivers high quality training in management and leadership, sales, marketing and digital marketing. As a one-stop-shop, Professional Academy offers the complete package. From professionals looking to gain new qualifications to companies seeking in-house training, we provide custom-designed courses, exceptional trainers, one-to-one support and an advanced online learning management system.

https://www.professionalacademy.com/ (opens in new tab)

Company benefits

Work remotely from home Auto enrolment to pension after 3 months Opportunities to undertake qualifications to progress career and discounts on courses

After this apprenticeship

Once the apprenticeship is completed, the successful candidate can expect to progress into a student support administrator role with Professional Academy
There will also be the opportunity to undertake a professional qualifiaction in sales, marketing or management

Ask a question

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