Apprentice Administration Assistant

Summary

The Apprentice Administration Assistant is responsible for providing varied, general administrative assistance, based at the Brighouse Depot. The job holder will also be responsible for providing ad-hoc support within the department during staff absences, as well as providing General Reception duties, as required.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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The hourly rate will depend on the age of the apprentice - if 18 or over, they will receive £12.00 p/hr (Real Living Wage), and if under 18, they will receive the national apprentice minimum wage for their age.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08.00 - 17.00, with a 1 hour unpaid lunch.

40 hours a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The job holder reports to the Fleet Manager on all work and personnel issues and has responsibility for the following:

To provide general administrative assistance to the business, including but not limited to the following departments:

Fleet Control / Workshop Team
Commercial Support Team
Service / Compliance Team
Parts Team
Hire Team

Duties including, but not limited to:

Taking initial department phone calls and distributing / taking messages as required
Attend to visitors when they arrive and enter their details into the visitor’s book. Arrange refreshments for visitors as required
Monitoring company inboxes and distributing emails in a timely manner
Accurate and timely data entry into the back-office computer systems, identifying and escalating anomalies as required
Generating and submitting customer recharges and manufacturer warranty claims
Reconciliation of stock on the back-office computer systems
Assistance with Goods Inwards, ensuring all goods are receipted onto the back-office computer systems accurately and in a timely manner
Assistance with return of parts to manufacturers, ensuring all returns are documented and recorded on the back-office computer systems
Producing and distributing pre-defined reports to internal and external stakeholders
Preparing quotes/estimates, letters and memorandums and taking meeting minutes/notes, scanning, digital and manual filing
Processing vehicle warranties and road tax requests
Deputising for team-members during holiday and/or sickness absence or otherwise as directed by the Management Team
Any other duties as directed by the Management Team

General:

This job description outlines the main objectives, authority levels and responsibilities of this position at the time of writing. Where necessary and as appropriate to the operation of the business, permanent or temporary changes may be made involving like or related work
Significant problems should be reported to the Management Team in good time
The job holder will adhere to the company Safety, Health and Environmental and other relevant policies, at all times
All staff must respect Company confidentiality and disclose information to customers, suppliers, or their agents, only as authorised by the directors of the company

All team members should be prepared to do physical work in or around the premises for such things as stock checks, lorry unloading, demonstrations etc as instructed by the Management Team.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with regards to your apprenticeship by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required

Where you'll work

Armytage Road
Brighouse
HD6 1QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The standard covers the following:

Knowledge:

The organisation
Value of their skills
Stakeholders
Relevant regulations
Policies
Business fundamentals
Processes
External environmental factors

Skills:

IT
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management

Behaviours / Attitude:

Professionalism
Personal Qualities
Managing performance
Adaptability
Responsibility

You will complete an End Point Assessment this will involve the following:

Knowledge Test
Portfolio based interview
Project/improvement presentation

You are given time off to study; you will attend classes at Kirklees College and via Teams to complete work for your apprenticeship.

The study day is a Thursday.

More training information

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship standard, these will be transferable and suitable to an administration role in any sector
Health and Safety and other role specific processes and tools will be taught in Company

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above or equivilent)

Other in:

Experience working in an office or with customers (grade 6 to 12 months, ideally)

Desirable qualifications

BTEC or equivalent in:

ICT - Knowledge of Outlook, Excel and Word (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Excellent timekeeping
Excellent attendance

Other requirements

Excellent transport links by bus or train. This position is based at the Brighouse branch.

About this company

Dawsongroup Environmental Municipal Civil Ltd is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. We offer a wide range of vehicles, award-winning customer service, and best-in-class maintenance across numerous sectors, including but not limited to Environmental, Municipal and Civil.

https://dawsongroup.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship
Progression to other training following successful employment and achievement of apprenticeship

Ask a question

The contact for this apprenticeship is: