Apprentice Administration Assistant

Summary

The Apprentice Administration Assistant is responsible for providing varied, general administrative assistance, based at the Brighouse Depot. The job holder will also be responsible for providing ad-hoc support within the department during staff absences, as well as providing General Reception duties, as required.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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The hourly rate will depend on the age of the apprentice - if 18 or over, they will receive £12.00 p/hr (Real Living Wage), and if under 18, they will receive the national apprentice minimum wage for their age.

Training course

Customer service practitioner (level 2)

Hours

08.00 - 17.00, Monday - Friday, with a 1-hour unpaid lunch.

40 hours a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The job holder reports to the Fleet Manager on all work and personnel issues and has responsibility for the following:

To provide general administrative assistance to the business, including but not limited to the following departments:

Fleet Control/Workshop Team
Commercial Support Team
Service/Compliance Team
Parts Team
Hire Team

Duties including, but not limited to:

Taking initial department phone calls and distributing/taking messages as required
Attend to visitors when they arrive and enter their details into the visitor’s book. Arrange refreshments for visitors as required
Monitoring company inboxes and distributing emails in a timely manner
Accurate and timely data entry into the back-office computer systems, identifying and escalating anomalies as required
Generating and submitting customer recharges and manufacturer warranty claims
Reconciliation of stock on the back-office computer systems
Assistance with Goods Inwards, ensuring all goods are receipted onto the back-office computer systems accurately and in a timely manner
Assistance with return of parts to manufacturers, ensuring all returns are documented and recorded on the back-office computer systems
Producing and distributing pre-defined reports to internal and external stakeholders
Preparing quotes/estimates, letters and memorandums and taking meeting minutes/notes, scanning, digital and manual filing
Processing vehicle warranties and road tax requests
Deputising for team-members during holiday and/or sickness absence or otherwise as directed by the Management Team
Any other duties as directed by the Management Team

General:

This job description outlines the main objectives, authority levels and responsibilities of this position at the time of writing. Where necessary and as appropriate to the operation of the business, permanent or temporary changes may be made involving like or related work
Significant problems should be reported to the Management Team in good time
The job holder will adhere to the company Safety, Health and Environmental and other relevant policies, at all times
All staff must respect Company confidentiality and disclose information to customers, suppliers, or their agents, only as authorised by the directors of the company

All team members should be prepared to do physical work in or around the premises for such things as stock checks, lorry unloading, demonstrations etc as instructed by the Management Team.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with regards to your apprenticeship by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required

Where you'll work

Armytage Road
Brighouse
HD6 1QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Level 2 Practitioner Apprenticeship Standard.

Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

The standard covers the following:

Knowledge
Skills
Behaviours/Attitude

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

More training information

There may be an opportunity to commence on the Business Administration Level 3 Apprenticeship, this is subject to having 6/12 months full time work experience in an office or customer focused environment. Maths and English at Grade 4/C or above (evidence required) and if the required responsibilities can be provided within the job role.

The standard you follow will be dependent on experience.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard; these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above or equivilent)

Desirable qualifications

BTEC or equivalent in:

ICT - Knowledge of Outlook, Excel and Word (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Excellent timekeeping
Excellent attendance

Other requirements

Excellent transport links by bus or train. This position is based at the Brighouse branch.

About this company

Dawsongroup Environmental Municipal Civil Ltd is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. We offer a wide range of vehicles, award-winning customer service, and best-in-class maintenance across numerous sectors, including but not limited to Environmental, Municipal and Civil.

https://dawsongroup.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship
Progression to other training following successful employment and achievement of apprenticeship

Ask a question

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