Credit Control Apprentice Administrator

Summary

We’re looking for someone who has the ability to move forward with our business within the finance department, this will be a great role for apprentice which will turn into a permanent role within Finance department.

Wage

£20,800 a year

Check minimum wage rates (opens in new tab)

Company Pension

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08.00 to 16.30.

40 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General Duties of an Apprentice Credit Controller / Sales Ledger Admin:

1. Credit Control Responsibilities

Assisting with chasing outstanding debts via phone, email, or letter.
Monitoring customer accounts to identify overdue payments.
Sending regular customer statements and reminders.
Supporting in resolving payment disputes and queries.
Recording notes of communication with customers.
Assisting in setting up new customer credit accounts.
Helping assess customer creditworthiness under supervision.

2. Sales Ledger Administration

Assisting in raising and issuing sales invoices accurately.
Allocating customer payments to the correct accounts.
Reconciling sales ledger accounts and customer statements.
Supporting the month-end closing processes.
Helping maintain accurate customer records and update databases.

3. Reporting & Documentation

Supporting the preparation of debtors reports and aged debt analysis.
Filing and scanning financial documents.
Assisting in maintaining audit trails for all transactions.

4. Communication & Teamwork

Liaising with other departments (e.g., sales, customer service) to resolve queries.
Attending team meetings.
Providing general administrative support to the finance team as a whole ( full training will be given ).

5. Learning & Development

Completing on-the-job training and tasks as directed by the manager.
Actively developing understanding of financial systems and procedures.

Where you'll work

ENTERPRISE ROAD
MILLENNIUM BUSINESS PARK
MANSFIELD
NG19 7JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

ICT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

Future Products is a truly British Company based in the Mansfield area, creating employment for individuals from the surrounding areas and is still independently owned. We are proud to be one of the largest and longest established manufacturers to the trade of PVC-U Windows, Doors, Tilt & Turns, Patio Doors, Porches, and Conservatories in the UK. We also, manufacture Quality Double Glazed Sealed Units, Door Panels and toughen our own glass. Future Products manufactures Composite Doors using the latest CNC equipment and using the latest Glass Designs, all of which are made in house. We constantly strive to maintain and improve upon the quality and performance of our products and still offer value for money. All products are manufactured from Future’s own factory which is close to Junction 29 off the M1 using the latest production technology.

https://futureproductsltd.com/ (opens in new tab)

Company benefits

Onsite car park.

After this apprenticeship

For the right candidate there may be the opportunity to progress on to full time employment.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Violet

apprenticeships@wnc.ac.uk

01623 900798

The reference code for this apprenticeship is VAC1000321230.

Apply now

Closes on Thursday 31 July 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents