Administration Apprentice

Summary

You’ll learn all about the administration processes in the commercial insurance industry and play an integral part of the success of the business and work towards an industry recognised qualification. As well as joining a great team, you will enjoy the benefits of excellent training, mentoring and personal development.

Wage

£15,220 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday - 9.00am - 5.30pm (with an hour for lunch) and 1 in 4 Saturdays 9am - 2pm

37 hours 30 minutes a week

Start date

Thursday 28 August 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working as part of a team you will be assisting the Underwriters with their administration.

Duties will include:

Learn how to use insurance software to run lead reports and use electronic diaries and notepads to process customer information
Delivering broker service & developing broker relationships
Answering inbound calls from brokers or customers, therefore good telephone manner and communication skills are essential
Refer broker enquiries to the appropriate departments
Work in a busy office environment
Learn compliance procedures relevant for Financial Services such as Data Protection Regulations
Diary management

Where you'll work

1410 SPRING PLACE
HERALD AVENUE
COVENTRY BUSINESS PARK
COVENTRY
CV5 6UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WARWICKSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will receive support from an assessor to help you prepare for your End Point Assessment covering:

Knowledge
Skills
Behaviour

As required to meet L3 Business Administrator apprenticeship Standard.

You will attend online masterclasses every other week for 1-day.

Maths & English Level 2 (if required).

Qualification achieved: Level 3 Business Administrator.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Desirable qualifications

A Level in:

Any subjects (grade C+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Good telephone manner
Computer Literacy
Microsoft Office skills

Other requirements

Large call and email volumes are expected, and good communication and literacy skills are required to process broker requests positively and efficiently.

About this company

Ark is a forward-thinking underwriting agency. An underwriting agency provides services to insurance brokers to help provide insurance policies to their clients. Ark provides a bespoke suite of products to the provincial insurance broker market. The Company was set up in June 2007, and has a dedicated team with decades of Insurance experience, with an aim to provide a single port of call for Broker's Insurance needs.

https://www.arkinsurance.co.uk/ (opens in new tab)

After this apprenticeship

There is an opportunity to progress within the business to several roles including senior administration, compliance, auditing and underwriting.

Ask a question

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