IT Support Technician Apprentice

MICRONCLEAN LIMITED

Lincolnshire, Louth, Skegness

Closes in 27 days (Friday 13 June 2025)

Posted on 16 May 2025

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Summary

As part of your apprenticeship, you will support the IT team, assisting with the availability, security, and performance of our IT systems. This role provides hands-on experience in technical support, infrastructure maintenance, and service improvements, helping to build a strong foundation in IT.

Wage

£25,000 a year

Check minimum wage rates (opens in new tab)

PRP bonus every year paid in January.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 6:00am – 2:30pm (1-hour unpaid lunch).

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues.
  • Assist in the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices.
  • Help manage user accounts, permissions, and IT security settings across company systems.
  • Respond to service requests and IT support tickets, escalating complex issues when necessary.
  • Learn and apply cyber security and data governance best practices to help protect company data and infrastructure.
  • Participate in IT projects, including system upgrades, migrations, and rollouts.
  • Maintain a professional and customer-focused approach when assisting colleagues with technical queries.
  • Participate in scheduled out-of-hours projects and maintenance, as well as respond to out-of-hours IT emergency calls.
  • The role involves working with sensitive data, requiring strict adherence to confidentiality and security protocols.
  • Support IT teams in maintaining system documentation, inventories, and asset management.

Where you'll work

This apprenticeship is available in these locations:

  • Roman Bank, Skegness, Lincolnshire, PE25 1SQ
  • Lincoln Way, Fairfield Industrial Estate, Louth, LN11 0LS
  • Unit 2-8, Holly Road, Skegness, PE25 3AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LINCOLN COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Training will take place at college and work. 
  • There will be one day a week dedicated to training. 

More training information

·        Ability to achieve relevant technical certifications (e.g. CompTIA, Microsoft).

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Analytical skills
  • Logical
  • Team working

Other requirements

Please review the Micronclean SKIEs values during the application process.

About this company

About Micronclean Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services to various industries. Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada. The company has an ambitious vision for growth both in the UK where we are investing in all our plants and abroad. where our plant in Bangalore, India has recently been commissioned and now servicing customers.

https://www.micronclean.com/ (opens in new tab)

Company benefits

Weekends off. 30 days’ annual leave (including bank holidays), increasing to 33 days for loyalty service. Company Sick Pay scheme. Company pension contributions of 5% of salary.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Route into IT Support Technician role. 

Ask a question

The contact for this apprenticeship is:

MICRONCLEAN LIMITED

Nyle Chapman

hr@micronclean.co.uk

01754 767377

The reference code for this apprenticeship is VAC1000321224.

Apply now

Closes in 27 days (Friday 13 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please upload a CV and cover letter via the link above.