Bookings Co-ordinator - Level 3 Business Administration Apprenticeship - JN Recruitment – Find an apprenticeship

Summary

We are seeking a skilled and organised Bookings Co-Ordinator, to join our team. The ideal candidate will be responsible for managing, organising and analysing our rotas. You will communicate with staff and home managers to ensure our homes are safely staffed.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 08:30 - 16:30, with a 30 minute break. 37.5 hours per week total.

37 hours 30 minutes a week

Start date

Saturday 28 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a skilled and organised Bookings Co-Ordinator to join our team. The ideal candidate will be responsible for managing, organising and analysing our rotas. You will communicate with staff and home managers to ensure our homes are safely staffed

Key Responsibilities:

Oversee staffing rotas for 13 residential homes across the West Midlands
Allocate and book shifts for support workers and senior support workers
Ensure homes are safely staffed with correct staffing ratios to keep young people safe
Be responsible for 4 to 5 of the 13 homes, split into regions
Ensure rotas are accurate and up to date
Liaise with managers to discuss staffing needs
Communicate effectively with staff and managers

The role also comes with the responsibility of being on call for the staffing of the homes. This is split with the team and rotated, the shift pattern for on call is:

Monday & Tuesday - Colleague 1
Wednesday & Thursday - Colleague 2
Friday, Saturday & Sunday - Colleague 3

Where you'll work

THE OLD FOUNDRY
BATH STREET
WALSALL
WS1 3BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator qualification
Training schedule has yet to be agreed. Details will be made available at a later date

More training information

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Milestone 1. The Organisation - (Aims, Values, Policy)
Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity)
Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility)
Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project)
Milestone 6. Preparation for End Point Assessment

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Patience

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this company

We provide care and support for individuals with various diagnoses including autism, learning difficulties, attachment disorders, self-harm, challenging behaviours and more. Our residential care homes are specifically designed to cater to the needs of individuals, offering a range of healthcare services and person-centred support.

https://jnhg.co.uk/ (opens in new tab)

After this apprenticeship

Permanent role considered on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: