Housing Support and Projects Officer - Apprentice – Find an apprenticeship

Summary

We have created the position of Housing Support and Projects Officer – Apprenticeship to help us deliver housing management and maintenance services to our tenants. As a small organisation the postholder will be involved in a broad range of functions, providing an amazing opportunity to learn and develop.

Wage

£25,589.20 a year

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We offer 28 days annual leave plus bank holidays and a generous salary of £25,589.20.

Training course

Housing and property management (level 3)

Hours

Weekly customer contact hours are 9am to 1pm. You will be at work on Fridays for business cover. You will need to be flexible to assist with covering colleague absence and annual leave. We are flexible with when you can arrange time for learning.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Lead the delivery of administration and customer services for our small housing team, using our G2 housing management software.
Supporting, planning and actively delivering housing customer services as well as property maintenance for our 102 homes.
Working closely with our two Housing Support Officers, you will maintain front of house services at both of our independent living schemes.
You will have direct responsibility for key service functions as well as the opportunity to work on projects covering a wide variety of housing specialisms.
You will report to our Housing Services Manager and receive mentoring support from our Chief Executive Officer.
You will be based at main office and expected to work across our portfolio so access to a car and a clean driving license is essential.

Where you'll work

MUIR HOUSE
BEAULIEU ROAD
DIBDEN PURLIEU
SOUTHAMPTON
SO45 4NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Housing and property management (level 3)

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What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (A - C))
Maths (grade 9-4 (A - C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Be able to drive.
Understanding of Word & Excel

Other requirements

A Basic DBS check will be required. Working within sheltered housing the post holder may need to act as an appointed person when dealing with emergency situations affecting health and safety and tenant welfare.

About this company

MuirCroft Housing Association Limited is authorised and regulated by the Regulator of Social Housing under the Housing and Regeneration Act 2008 Num: L1253. Registered under the Co-operative and Community Benefit Societies Act 2014 Num: IP19876R. First registered 5th July 1971. Muircroft Housing Association is committed to playing an active part in the life of our local community. As a placed based housing organisation founded in 1971, we are proud of the work we do to tackle housing need amongst people aged 60+ with a New Forest local connection.

http://www.muircroft.co.uk (opens in new tab)

After this apprenticeship

Housing Officer / Property Manager position in a social landlord organisation

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Cameron Murrin-Spencer

cameron.murrin-spencer@atem.co.uk

The reference code for this apprenticeship is VAC1000321083.

Apply now

Closes in 18 days (Wednesday 4 June 2025 at 11:59pm)

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Housing Support and Projects Officer - Apprentice

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